ServiceNow Business Analyst – Senior Manager
Location: Remote
Employment Type: Full-Time
Job ID: 00070538751
About the Role
As a ServiceNow Business Analyst, you will play a critical role in bridging business needs and technology solutions by translating complex requirements into actionable deliverables that drive successful ServiceNow implementations and enhancements. You will collaborate closely with business stakeholders, product owners, developers, and project teams to improve business processes and deliver impactful solutions across the ServiceNow platform.
In this role, you will:
- Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
- Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
- Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
- Facilitate communication between business and technical teams throughout the project lifecycle.
- Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
- Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
- Manage scope discussions and support change request processes to ensure project success.
Work Model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants located within the United States. While remote, candidates located in or near Irving, Texas are strongly preferred.
Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What You Need to Have to Be Considered
- 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
- 4+ years of hands-on experience working with the ServiceNow platform, including ITSM, CSM, FSM, Asset Management, or related modules.
- Current ServiceNow Certified System Administrator (CSA) certification is required.
- At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
- Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
- Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
- Experience supporting UAT activities, defect tracking, and solution validation.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to work effectively in cross-functional and multi-vendor environments.
These Will Help You Stand Out
- Experience supporting large-scale ServiceNow transformation or implementation programs.
- Experience working across multiple ServiceNow modules and business functions.
- Knowledge of ServiceNow best practices, governance, and platform capabilities.
- Experience with workflow optimization and business process improvement initiatives.
- Strong analytical, problem-solving, risk management, and stakeholder engagement skills.
Salary and Other Compensation:
Applicants will be accepted till 10/29/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $119,000 - $135,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
