ServiceNow Business Analyst – Senior Manager
Location: Remote
Employment Type: Full-Time
Job ID: 00070538751
About the Role
As a ServiceNow Business Analyst, you will play a critical role in bridging business needs and technology solutions by translating complex requirements into actionable deliverables that drive successful ServiceNow implementations and enhancements. You will collaborate closely with business stakeholders, product owners, developers, and project teams to improve business processes and deliver impactful solutions across the ServiceNow platform.
In this role, you will:
- Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
- Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
- Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
- Facilitate communication between business and technical teams throughout the project lifecycle.
- Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
- Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
- Manage scope discussions and support change request processes to ensure project success.
Work Model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants located within the United States. While remote, candidates located in or near Irving, Texas are strongly preferred.
Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What You Need to Have to Be Considered
- 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations.
- 4+ years of hands-on experience working with the ServiceNow platform, including ITSM, CSM, FSM, Asset Management, or related modules.
- Current ServiceNow Certified System Administrator (CSA) certification is required.
- At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
- Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
- Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
- Experience supporting UAT activities, defect tracking, and solution validation.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to work effectively in cross-functional and multi-vendor environments.
These Will Help You Stand Out
- Experience supporting large-scale ServiceNow transformation or implementation programs.
- Experience working across multiple ServiceNow modules and business functions.
- Knowledge of ServiceNow best practices, governance, and platform capabilities.
- Experience with workflow optimization and business process improvement initiatives.
- Strong analytical, problem-solving, risk management, and stakeholder engagement skills.
Salary and Other Compensation:
Applicants will be accepted till 10/29/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $119,000 - $135,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
