Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
AI Engineer
Senior AI Engineer – Claims Summarization & Agentic AI
Role Overview
We are seeking a highly skilled and hands-on Senior AI Engineer to design, develop, and deploy Agentic AI solutions for insurance claims processing. The ideal candidate will build intelligent Claims Summarization Agents leveraging Large Language Models (LLMs) from Microsoft (Azure OpenAI), Anthropic (Claude), Google (Gemini), and other leading AI providers.
This role requires deep expertise in Azure, Databricks, Generative AI, Agent Frameworks, RAG (Retrieval Augmented Generation), and enterprise-scale data engineering. The candidate will work closely with Claims SMEs, Product Owners, Data Architects, and Engineering teams to transform claims operations through AI-driven automation and insights
Key Responsibilities
Agentic AI Solution Development
- Design and build Claims Summarization Agents capable of analyzing structured and unstructured claims data.
- Develop multi-agent workflows for claim intake, claim history review, adjuster notes analysis, fraud indicators, and settlement recommendations.
- Build intelligent orchestration using frameworks such as LangGraph, AutoGen, LangChain, CrewAI, or Databricks Mosaic AI Agent Framework.
- Implement Human-in-the-Loop (HITL) workflows for critical claims decision support.
LLM Engineering
- Integrate and optimize enterprise LLMs including:
- Azure OpenAI (GPT-4o, GPT-5*)
- Anthropic Claude
- Google Gemini
- Open-source models where appropriate
- Perform prompt engineering, evaluation, guardrail implementation, and model tuning.
- Design confidence scoring and hallucination mitigation mechanisms.
RAG & Knowledge Engineering
- Build Retrieval Augmented Generation (RAG) solutions using:
- Databricks Vector Search
- Azure AI Search
- Embedding models
- Knowledge Graphs
- Implement document chunking, indexing, metadata enrichment, and retrieval optimization.
- Develop solutions for claims documents including:
- FNOL reports
- Adjuster notes
- Medical reports
- Legal correspondence
- Claim history documents.
Databricks & Azure Development
- Develop scalable AI pipelines using:
- Azure Databricks
- Databricks Mosaic AI
- MLflow
- Unity Catalog
- Delta Lake
- LakeFlow Pipelines
- Build PySpark-based data processing frameworks for claims data.
- Create end-to-end AI lifecycle management including deployment, monitoring, and governance.
AI Governance & Observability
- Implement Responsible AI principles, security guardrails, and compliance controls.
- Establish observability using MLflow, tracing, prompt monitoring, evaluation frameworks, and model performance tracking.
- Ensure privacy, explainability, auditability, and regulatory compliance for insurance use cases.
Required Qualifications
Experience
- 8+ years of software engineering, data engineering, or AI engineering experience.
- 3+ years of hands-on experience with Generative AI and LLM solutions.
- Proven experience implementing enterprise-scale AI agents and RAG-based applications.
- Insurance domain experience, particularly Claims, Policy Administration, or Underwriting, is highly preferred.
Technical Skills
AI & Agent Frameworks
- LangGraph
- LangChain
- AutoGen
- CrewAI
- LlamaIndex
- Databricks Mosaic AI Agent Framework
LLM Platforms
- Azure OpenAI
- Anthropic Claude
- Google Gemini
- Open Source LLMs (Llama, Mistral, etc.)
Data & Cloud
- Azure Databricks
- Azure OpenAI
- Azure AI Search
- Azure Storage / ADLS
- Azure Functions
- Azure DevOps
- Delta Lake
- Unity Catalog
- MLflow
Programming
- Python
- PySpark
- SQL
- REST APIs
AI Techniques
- Prompt Engineering
- RAG
- Vector Databases
- Embeddings
- Agent Orchestration
- Model Evaluation
- Fine Tuning
- Responsible AI
Preferred Certifications
- Microsoft Certified: Azure AI Engineer Associate
- Microsoft Certified: Azure AI Apps & Agents Developer Associate
- Databricks Certified Machine Learning Professional
- Databricks Certified Data Engineer Professional
- Azure Data Engineer Associate
Desired Soft Skills
- Strong stakeholder communication and presentation skills.
- Ability to translate claims business requirements into scalable AI solutions.
- Strong problem-solving and architecture mindset.
- Experience leading technical teams and mentoring junior engineers.
- Passion for innovation in Agentic AI and Generative AI.
Location: Toronto (Hybrid)
Application Accepted: 9/31/2026
The annual salary for this position is between $110,000 - $130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Extended Group Health Plan through Manulife
· Prescription drug coverage
· Virtual healthcare through TELUS Health Virtual Care
· TELUS Virtual Pharmacy
· Mental health and counseling services
· Employee Assistance Program (EAP)
· Mental Health Ally Program
· Life Insurance
· Accidental Death & Dismemberment (AD&D) Insurance
· Leave of Absence and Disability support programs
· Wellbeing resources, events, and champion networks
· Group Registered Pension Plan (RPP) for associates on Canada payroll
· Employer matching contributions under the RPP (subject to plan terms)
· Group Registered Retirement Savings Plan (RRSP)
· Competitive group investment rates through Manulife
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable language
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
