Business Analyst – Energy & Utilities, London,UK, United Kingdom, United Kingdom

We are looking for a Business Analyst who can work independently on initiatives within the Energy, Water & Utilities sector. The role involves leading requirements activities, engaging directly with stakeholders, and supporting delivery across digital, operational, asset, customer, environmental and regulatory transformation programmes.

You will play a key role in translating business needs into clear, actionable requirements across customer, asset, market, and enterprise platforms.

Key Responsibilities

1. Business Analysis & Requirements

· Lead end to end requirements gathering across business and technology teams.

· Produce detailed business requirements, functional specifications, user stories, and acceptance criteria.

· Perform gap analysis across current state and future state processes.

2. Process Mapping & Optimisation

· Map and analyse Energy, Water and Utilities processes, including customer onboarding, meter-to-cash, billing, leakage management, clean-water distribution, wastewater treatment, sewerage and storm-overflow management, outage and incident response, developer services, field operations, asset maintenance and capital delivery.

· Identify process inefficiencies, control gaps, and regulatory risks.

· Support design of future state processes aligned to transformation goals.

3. Energy, Water & Utilities Domain Expertise

· Apply knowledge of UK energy, water and wastewater operating models, including retail and wholesale operations, network management, asset-intensive delivery, customer services and environmental obligations.

· Support compliance with relevant regulatory frameworks, market rules and data standards, including Ofwat price controls, PR24/AMP8 delivery commitments, Outcome Delivery Incentives, Annual Performance Reporting and regulatory assurance.

· Analyse water-sector performance areas such as leakage, per-capita consumption, supply interruptions, sewer flooding, pollution incidents, water quality, smart metering, C-MeX/D-MeX and asset resilience.

· Work with operational and engineering stakeholders across clean water, wastewater, catchment management, treatment, networks, field services and capital programmes.

· Translate regulatory and environmental commitments into traceable business requirements, process controls, data needs, reporting rules and test scenarios.

4. Data, Systems & Delivery

· Work with data teams on reporting, MI, and operational insights.

· Collaborate with product, engineering, and vendor teams on system changes.

· Support data analysis and reporting across asset, customer, meter, telemetry, work-order, environmental and regulatory datasets.

· Collaborate on changes involving billing and CRM, enterprise asset management, GIS, mobile workforce management, SCADA/telemetry, laboratory, regulatory reporting and programme-management platforms.

· Help define data-quality and governance requirements for asset hierarchies, meter records, customer data, work orders and regulatory evidence.

· Support UAT planning, execution, and defect triage.

5. Stakeholder Management

· Facilitate workshops and working sessions with business SMEs and leadership.

· Act as a bridge between business users and technical teams.

· Provide clear status updates, risks, and recommendations.

Required Skills & Experience

Essential

· 3–7 years’ Business Analysis experience.

· Experience working independently with senior stakeholders.

· Strong skills in requirements documentation, process modelling, and analysis.

· Experience in Energy & Utilities, including water and wastewater, or another asset-intensive regulated industry.

Preferred

· Experience with Agile delivery (Scrum/Kanban).

· Familiarity with core utilities systems (billing, CRM, asset or work management).

· Professional BA certification (CBAP, Agile BA) desirable.

· Experience with UK water companies or water-sector programmes covering clean water, wastewater, customer operations, asset management, capital delivery or regulatory reporting.

· Understanding of Ofwat regulation, PR24/AMP8, Outcome Delivery Incentives, regulatory assurance and environmental performance commitments.

· Familiarity with water-sector platforms and data domains such as billing/CRM, EAM, GIS, field-service management, telemetry/SCADA, smart metering and regulatory reporting.

· Knowledge of leakage reduction, pollution prevention, sewer flooding, water quality, demand management, asset health and resilience is desirable.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.