JIRA Cloud Specialist, MexicoCy,CD-Plaza Polanco, Ciudad de Mexico, Mexico

Job Summary

Senior Platform Administrator role responsible for advanced configuration optimization and governance of Jira environments powered by Atlassian Intelligence AI in a global hybrid work model. The position focuses on scalable administration of Jira boards and defect tracking workflows ensuring reliability security and data integrity. Partner with business teams in procure to pay accounts payable supply chain management and finance and accounting domains to align platform capabilities with st

Responsibilities

Administer complex Jira instances to ensure stable performance secure configurations and reliable access for distributed day teams working in a hybrid model while continuously refining platform usage patterns to align with organizational standards and compliance needs.
Configure and optimize Jira boards for diverse product delivery squads to create clear visualization of work in progress prioritization queues and sprint health metrics thereby enabling efficient tracking of defects enhancements and operational tasks across functional domains.
Implement and manage defect tracking processes in Jira to ensure consistent issue capture categorization assignment and resolution while integrating quality controls that reduce production incidents and improve customer satisfaction outcomes.
Maintain advanced Jira administration activities including custom fields screens workflows permission schemes notifications and automation rules that support evolving project structures and complex reporting needs for senior stakeholders.
Utilize Atlassian Intelligence AI features within Jira to streamline routine administrative tasks propose workflow improvements and surface intelligent insights that help teams optimize cycle times defect trends and backlog health indicators.
Collaborate with product owners project managers and engineering teams to design issue hierarchies workflow states and transition rules that reflect real world processes and ensure traceability from ideation through delivery and post release support.
Develop and maintain governance standards for Jira usage including naming conventions project templates and data retention practices that prevent configuration drift and support audit readiness across multiple business lines.
Integrate Jira with other enterprise tools such as knowledge repositories communication platforms and continuous integration systems to create seamless information flows that reduce manual data entry and enhance cross team visibility into work status.
Produce clear dashboards and analytic reports from Jira data that highlight key performance indicators such as defect leakage resolution time and throughput enabling management to make evidence informed decisions on resource allocation and process adjustments.
Provide structured guidance and support to users on best practices for issue creation workflow navigation and board usage while creating documentation and training materials that help new team members adopt tools effectively in the hybrid work environment.
Coordinate with finance and accounting supply chain management and procure to pay accounts payable stakeholders to map their operational processes into Jira workflows enabling transparent tracking of tasks approvals and exception handling across business cycles.
Drive continuous improvement initiatives around platform configuration by gathering feedback from cross functional teams evaluating emerging Jira and Atlassian Intelligence capabilities and implementing enhancements that reduce friction and support strategic transformation programs.
Ensure rigorous adherence to security and compliance requirements by managing user roles access rights and project permission boundaries in Jira safeguarding sensitive financial and procurement data while supporting necessary collaboration channels.

Qualifications

Demonstrate extensive experience of at least ten years in Jira administration including configuration of workflows boards permission schemes and project templates with proven capability to manage large scale enterprise instances.
Exhibit strong practical expertise in Atlassian Intelligence AI functionalities to design intelligent automations support recommendations and actionable insights that augment productivity and improve defect management outcomes.
Show deep proficiency in defect tracking tools centered on Jira with ability to architect processes for issue categorization prioritization and root cause tracking that enhance quality assurance and production stability.
Possess solid understanding of hybrid work models and day shift operations enabling thoughtful configuration of Jira notifications access and collaboration patterns that support distributed teams without requiring travel.
Bring domain familiarity in procure to pay accounts payable supply chain management and finance and accounting allowing effective translation of business workflows into Jira structures that support approvals reconciliations and operational controls.
Apply strong analytical and problem solving skills to interpret platform metrics investigate configuration issues and design sustainable solutions that optimize system performance and user experience.
Utilize clear communication and stakeholder engagement capabilities to capture requirements explain configuration options and negotiate trade offs in platform design that balance flexibility with governance.
Maintain up to date knowledge of Atlassian ecosystem extensions marketplace apps and integration patterns to recommend selective adoption of tools that extend Jira functionality while preserving reliability and maintainability.

Certifications Required

Preferred Atlassian Certified Jira Administrator or equivalent Jira administration certification along with relevant training in Atlassian Intelligence AI capabilities.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

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