Job Summary
Senior Platform Administrator role responsible for advanced configuration optimization and governance of Jira environments powered by Atlassian Intelligence AI in a global hybrid work model. The position focuses on scalable administration of Jira boards and defect tracking workflows ensuring reliability security and data integrity. Partner with business teams in procure to pay accounts payable supply chain management and finance and accounting domains to align platform capabilities with st
Responsibilities
- Administer complex Jira instances to ensure stable performance secure configurations and reliable access for distributed day teams working in a hybrid model while continuously refining platform usage patterns to align with organizational standards and compliance needs.
- Configure and optimize Jira boards for diverse product delivery squads to create clear visualization of work in progress prioritization queues and sprint health metrics thereby enabling efficient tracking of defects enhancements and operational tasks across functional domains.
- Implement and manage defect tracking processes in Jira to ensure consistent issue capture categorization assignment and resolution while integrating quality controls that reduce production incidents and improve customer satisfaction outcomes.
- Maintain advanced Jira administration activities including custom fields screens workflows permission schemes notifications and automation rules that support evolving project structures and complex reporting needs for senior stakeholders.
- Utilize Atlassian Intelligence AI features within Jira to streamline routine administrative tasks propose workflow improvements and surface intelligent insights that help teams optimize cycle times defect trends and backlog health indicators.
- Collaborate with product owners project managers and engineering teams to design issue hierarchies workflow states and transition rules that reflect real world processes and ensure traceability from ideation through delivery and post release support.
- Develop and maintain governance standards for Jira usage including naming conventions project templates and data retention practices that prevent configuration drift and support audit readiness across multiple business lines.
- Integrate Jira with other enterprise tools such as knowledge repositories communication platforms and continuous integration systems to create seamless information flows that reduce manual data entry and enhance cross team visibility into work status.
- Produce clear dashboards and analytic reports from Jira data that highlight key performance indicators such as defect leakage resolution time and throughput enabling management to make evidence informed decisions on resource allocation and process adjustments.
- Provide structured guidance and support to users on best practices for issue creation workflow navigation and board usage while creating documentation and training materials that help new team members adopt tools effectively in the hybrid work environment.
- Coordinate with finance and accounting supply chain management and procure to pay accounts payable stakeholders to map their operational processes into Jira workflows enabling transparent tracking of tasks approvals and exception handling across business cycles.
- Drive continuous improvement initiatives around platform configuration by gathering feedback from cross functional teams evaluating emerging Jira and Atlassian Intelligence capabilities and implementing enhancements that reduce friction and support strategic transformation programs.
- Ensure rigorous adherence to security and compliance requirements by managing user roles access rights and project permission boundaries in Jira safeguarding sensitive financial and procurement data while supporting necessary collaboration channels.
Qualifications
- Demonstrate extensive experience of at least ten years in Jira administration including configuration of workflows boards permission schemes and project templates with proven capability to manage large scale enterprise instances.
- Exhibit strong practical expertise in Atlassian Intelligence AI functionalities to design intelligent automations support recommendations and actionable insights that augment productivity and improve defect management outcomes.
- Show deep proficiency in defect tracking tools centered on Jira with ability to architect processes for issue categorization prioritization and root cause tracking that enhance quality assurance and production stability.
- Possess solid understanding of hybrid work models and day shift operations enabling thoughtful configuration of Jira notifications access and collaboration patterns that support distributed teams without requiring travel.
- Bring domain familiarity in procure to pay accounts payable supply chain management and finance and accounting allowing effective translation of business workflows into Jira structures that support approvals reconciliations and operational controls.
- Apply strong analytical and problem solving skills to interpret platform metrics investigate configuration issues and design sustainable solutions that optimize system performance and user experience.
- Utilize clear communication and stakeholder engagement capabilities to capture requirements explain configuration options and negotiate trade offs in platform design that balance flexibility with governance.
- Maintain up to date knowledge of Atlassian ecosystem extensions marketplace apps and integration patterns to recommend selective adoption of tools that extend Jira functionality while preserving reliability and maintainability.
Certifications Required
Preferred Atlassian Certified Jira Administrator or equivalent Jira administration certification along with relevant training in Atlassian Intelligence AI capabilities.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
