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TL-Operations Change Group

00069600522


Job Summary

This hybrid day shift role for TL Operations Change Group focuses on driving complex change initiatives that optimize portfolio planning and delivery using Planview PPM MS Office and agile practices. The role manages operational change workflows ensures transparent stakeholder communication and supports continuous improvement in cards and payments services to enhance business value and societal trust.


Responsibilities

  • Drive end to end operations change initiatives using Planview PPM to ensure transparent planning tracking and delivery of strategic programs that increase organizational efficiency and value for customers in regulated markets.
  • Coordinate cross functional agile teams to translate change demand into prioritized backlogs and iterations that support predictable delivery outcomes and strengthen trust in the company portfolio of services.
  • Oversee portfolio level reporting using advanced MS Office capabilities to create clear dashboards and analytics that enable leadership teams to make data informed decisions about investments and operational improvements.
  • Guide stakeholders through structured change processes by documenting impacts timelines and resource needs that support smooth transitions and reduce service disruption for clients and communities.
  • Manage governance routines for the Operations Change Group by organizing forums preparing materials and tracking actions that ensure compliance with internal policies and external regulations in financial services contexts.
  • Collaborate with technology and operations partners to identify process bottlenecks and design pragmatic solutions that reduce cycle time for change implementation and enhance customer experience across cards and payments journeys.
  • Monitor agile delivery metrics such as throughput and cycle time to evaluate performance trends and recommend targeted improvements that support sustainable productivity and responsible growth.
  • Develop and maintain standardized templates and knowledge assets in MS Office that streamline change request intake assessment and status communication for all portfolio stakeholders.
  • Support risk and issue management across change initiatives by capturing dependencies escalating critical concerns and facilitating resolution plans that protect service continuity and business resilience.
  • Coordinate hybrid work practices by aligning onsite and remote collaboration tools meeting cadences and documentation standards that enable inclusive participation and effective communication across locations.
  • Provide coaching on Planview PPM usage and agile ways of working so team members can plan tasks update progress and report outcomes consistently contributing to a mature delivery culture.
  • Align operations change outcomes with corporate purpose by prioritizing initiatives that improve digital payment reliability strengthen data transparency and foster greater confidence among consumers and merchants.
  • Analyze feedback from operations teams and business stakeholders to refine change processes and recommend enhancements that support long term operational excellence and positive impact on society through secure payment experiences.


Qualifications

  • Apply extensive experience with Planview PPM to design portfolio structures workflows and reporting views that reflect complex enterprise programs and support precise tracking of benefits realization.
  • Use advanced MS Office skills to build analytical models pivot based summaries and visualization rich presentations that make complex change information accessible to diverse stakeholder groups.
  • Implement agile methodologies such as Scrum or Kanban in day to day operations by facilitating ceremonies maintaining boards and promoting incremental delivery practices suitable for change initiatives.
  • Leverage knowledge of cards and payments domain to interpret regulatory and operational constraints when planning change ensuring solutions respect industry standards and protect end users.
  • Demonstrate 10 to 13 years of experience in operations change or portfolio management roles with a consistent record of delivering large scale initiatives in hybrid working environments.
  • Adapt communication styles to collaborate effectively with business operations technology finance and risk teams while maintaining clear documentation and traceability of decisions.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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