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Service Delivery Manager - Pega ADM

00069782371

Service Delivery Manager – PEGA ADM

English Required | Hybrid (2 Days per Week from Madrid Office)

Are you a delivery leader passionate about driving operational excellence, managing high-performing teams, and delivering outstanding business outcomes?

At Cognizant Spain, you'll join a collaborative and international environment where you'll lead strategic PEGA ADM services, drive innovation, and help shape the future of service delivery.

Why choose us?

LEADERSHIP & IMPACT
Take ownership of end-to-end PEGA ADM delivery, leading maintenance, enhancements, and platform evolution initiatives.

TEAMWORK
Work alongside experienced professionals in a collaborative and supportive environment.

INTERNATIONAL EXPOSURE
Partner with global teams and stakeholders across different geographies.

CAREER GROWTH
Develop your leadership, delivery, and PEGA expertise through challenging projects and continuous learning opportunities.

Other benefits

  • Permanent contract
  • Restaurant tickets
  • Referral program
  • Competitive salary and benefits package
  • Hybrid working model (2 days per week from the Madrid office)

What will make you successful in this position?

Mandatory

  • Experience as a Service Delivery Manager, Engagement Manager, or similar leadership role within Application Development & Maintenance services.
  • Strong experience managing end-to-end delivery, governance, stakeholder relationships, and service performance.
  • Knowledge of PEGA platforms and delivery models.
  • Experience managing delivery financials, resource planning, staffing, and delivery optimization.
  • Proven track record managing SLAs, KPIs, KRAs, and service quality.
  • Strong risk management, problem-solving, and decision-making skills.
  • Experience leading distributed teams in international environments.
  • Excellent communication and stakeholder management skills.
  • Professional level of English.

Desirable

  • PEGA certifications or previous PEGA delivery experience.
  • Experience implementing AI and GenAI-driven delivery improvements.
  • Knowledge of PEGA AI capabilities, including Next Best Action and predictive analytics.
  • Experience with Agile delivery methodologies and continuous improvement initiatives.

What will you do?

  • Own end-to-end PEGA ADM service delivery across maintenance, enhancement, and upgrade workstreams.
  • Act as the main point of accountability for delivery performance and stakeholder engagement.
  • Manage program governance, financial performance, resource capacity, and delivery efficiency.
  • Monitor SLAs, KPIs, and service outcomes, ensuring operational excellence and service quality.
  • Identify and mitigate delivery risks while driving continuous improvement.
  • Define and evolve delivery operating models, frameworks, and best practices.
  • Drive adoption of AI, GenAI, automation, predictive analytics, and intelligent service management.
  • Prepare and present governance reports to senior stakeholders.
  • Mentor and support teams, fostering knowledge growth and high performance.

To sum up!

Apply to this position if you are looking for an opportunity to lead complex PEGA delivery services, drive innovation through AI, and make a real impact within a global and collaborative environment.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
3
When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
4
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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