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Salesforce Technical Architect

00069854054

Greetings from Cognizant
Cognizant is hiring for Salesforce Technical Architect across all Cognizant location, Hybrid Mode

Job Summary

This hybrid role for a Technology Architect focuses on designing and implementing complex Salesforce solutions using Sales Cloud and Service Cloud Lightning and core platform capabilities while ensuring excellent user experience and robust IT business support. The architect will translate business needs into scalable architectures govern integration patterns and guide teams to deliver secure reliable and maintainable solutions.

Responsibilities

  • Design scalable Salesforce architectures that align with business goals and ensure robust support for user experience and IT business support needs
  • Translate stakeholder requirements into detailed Salesforce solution designs that optimize Experience Cloud sites Service Cloud consoles and Lightning applications
  • Define integration patterns across Salesforce and enterprise systems using secure and performant approaches that ensure data consistency and reliability
  • Oversee configuration and customization of Salesforce objects flows validation rules and automation to deliver maintainable solutions that align with platform best practices
  • Guide development of Apex classes triggers and Lightning components to implement complex business logic while maintaining code quality and reusability
  • Optimize Salesforce Experience Cloud implementations to deliver intuitive user journeys content personalization and consistent branding across channels
  • Enhance Salesforce Service Cloud capabilities by configuring case management knowledge management and omni channel features that improve service quality and response times
  • Drive adoption of Salesforce Lightning features by shaping modern user interfaces ensuring responsive layouts and improving productivity for business users
  • Collaborate with IT business support teams to define operational processes incident handling and change management practices that keep Salesforce environments stable and compliant
  • Conduct impact assessments and solution reviews to identify risks dependencies and performance considerations before implementing changes in Salesforce environments
  • Establish governance for configuration data migration and release management to ensure reliable deployments across sandboxes and production environments
  • Develop technical documentation including solution blueprints integration specifications and configuration guides to support ongoing maintenance and knowledge transfer
  • Mentor implementation teams by sharing Salesforce architecture patterns review deliverables and promoting consistent development and configuration standards
  • Partner with user experience specialists to refine interface layouts and workflows so that Salesforce solutions remain intuitive accessible and aligned with end user expectations
  • Evaluate new Salesforce features and AppExchange solutions and recommend adoption strategies that enhance business value while controlling technical debt
  • Monitor system usage and performance metrics to identify optimization opportunities improve response times and reduce incidents in collaboration with IT business support teams


Qualifications

  • Possess extensive hands on experience in Salesforce Experience Cloud design and implementation with emphasis on secure access models site structure and personalized experiences
  • Exhibit strong proficiency in SFDC integration including REST based integrations middleware orchestration and error handling that ensure reliable data exchange across systems
  • Demonstrate deep capability in SFDC development and customization using Apex Lightning components and declarative tools to implement advanced business processes
  • Show proven experience in SFDC Service Cloud configuration including case routing service levels workflows and knowledge to elevate customer service outcomes
  • Apply advanced SFDC Lightning configuration skills to create dynamic pages Lightning apps and utility components that improve usability and performance
  • Display solid expertise in SFDC configuration including object modeling security model automation rules and page layouts to align platform behavior with business requirements
  • Bring practical experience in user experience design concepts including usability accessibility and interaction flows to ensure Salesforce solutions remain user centered
  • Provide strong IT business support experience including incident resolution root cause analysis and stakeholder communication to maintain stable and reliable operations
  • Hold a professional background of ten to fourteen years in enterprise solutions with a significant focus on Salesforce architecture and complex implementation deliveries
  • Adapt effectively to a hybrid work model demonstrating clear communication collaboration discipline and productivity across both onsite and remote work settings
  • Commit to continuous learning of Salesforce platform updates architecture patterns and emerging integration practices to keep solutions modern secure and efficient
  • Collaborate effectively with cross functional teams and business partners to ensure that Salesforce initiatives deliver measurable value to the organization and broader society through improved services and digital experiences

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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