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Consulting Manager - ServiceNow Advisory & Digital Transformation

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About Cognizant Consulting

Cognizant Consulting is more than Cognizant's consulting practice—we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you?

About the Role

As a Consulting Manager - ServiceNow Advisory & Digital Transformation, you will help clients optimize and modernize their IT service management capabilities through the ServiceNow platform. You will lead transformation initiatives, partner with stakeholders to improve processes, and drive the adoption of scalable ITSM solutions that enhance operational efficiency, governance, and user experience.

You will be a key member of our Digital Operations and Enterprise Service Management practice, collaborating with client leadership, ITSM teams, architects, and business stakeholders to deliver measurable business outcomes through ServiceNow-enabled transformation.

In This Role, You Will

  • Lead end-to-end ServiceNow transformation initiatives across ITSM processes, including Incident, Problem, Change, CMDB, Request Management, and Service Portal.
  • Partner with business and technology stakeholders to gather requirements, facilitate workshops, and translate business needs into scalable ServiceNow solutions.
  • Drive continuous improvement of Change Management processes, ensuring compliance, risk mitigation, governance, and operational excellence.
  • Provide strategic guidance on CMDB governance, service mapping, and configuration management practices to improve data quality and support informed decision-making.
  • Collaborate with cross-functional teams to optimize ServiceNow workflows, enhance user experience, increase platform adoption, and deliver sustainable business value.

What You Must Have to Be Considered

· 8+ years of experience delivering ServiceNow solutions within enterprise ITSM environments.

· Strong expertise across ServiceNow ITSM modules, including Incident, Problem, Change, Request Management, Service Catalog, and CMDB.

· Experience leading ServiceNow implementation, enhancement, or transformation programs in complex enterprise environments.

· Demonstrated ability to facilitate stakeholder workshops, gather business requirements, and translate them into functional and technical solutions.

· Experience driving Change Management governance, CAB processes, risk assessments, and operational compliance.

· Strong knowledge of CMDB best practices, configuration management, service mapping, and data governance.

· Proven ability to manage client relationships and communicate effectively with business and technical stakeholders.

· Experience leading testing, user acceptance activities, documentation, training, and adoption initiatives.

These Will Help You Succeed

· ServiceNow Certified System Administrator (CSA).

· ServiceNow Certified Implementation Specialist (CIS) or other ServiceNow certifications.

· Experience in ITIL-based environments and ITSM process design.

· Experience driving digital transformation and platform modernization initiatives.

· Knowledge of enterprise workflow automation and AI-enabled service management capabilities.

· Strong analytical and problem-solving skills with the ability to identify process improvement opportunities.

· Experience working within consulting organizations and delivering transformation programs for large enterprise clients.

Total Compensation:
The annual salary for this position is between $81,450 - $126,500 depending on experience and other qualifications of the successful candidate.

Benefits:


Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan


We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
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