About Cognizant Consulting
Cognizant Consulting is more than Cognizant's consulting practice—we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you?
About the Role
As a Consulting Manager - ServiceNow Advisory & Digital Transformation, you will help clients optimize and modernize their IT service management capabilities through the ServiceNow platform. You will lead transformation initiatives, partner with stakeholders to improve processes, and drive the adoption of scalable ITSM solutions that enhance operational efficiency, governance, and user experience.
You will be a key member of our Digital Operations and Enterprise Service Management practice, collaborating with client leadership, ITSM teams, architects, and business stakeholders to deliver measurable business outcomes through ServiceNow-enabled transformation.
In This Role, You Will
- Lead end-to-end ServiceNow transformation initiatives across ITSM processes, including Incident, Problem, Change, CMDB, Request Management, and Service Portal.
- Partner with business and technology stakeholders to gather requirements, facilitate workshops, and translate business needs into scalable ServiceNow solutions.
- Drive continuous improvement of Change Management processes, ensuring compliance, risk mitigation, governance, and operational excellence.
- Provide strategic guidance on CMDB governance, service mapping, and configuration management practices to improve data quality and support informed decision-making.
- Collaborate with cross-functional teams to optimize ServiceNow workflows, enhance user experience, increase platform adoption, and deliver sustainable business value.
What You Must Have to Be Considered
· 8+ years of experience delivering ServiceNow solutions within enterprise ITSM environments.
· Strong expertise across ServiceNow ITSM modules, including Incident, Problem, Change, Request Management, Service Catalog, and CMDB.
· Experience leading ServiceNow implementation, enhancement, or transformation programs in complex enterprise environments.
· Demonstrated ability to facilitate stakeholder workshops, gather business requirements, and translate them into functional and technical solutions.
· Experience driving Change Management governance, CAB processes, risk assessments, and operational compliance.
· Strong knowledge of CMDB best practices, configuration management, service mapping, and data governance.
· Proven ability to manage client relationships and communicate effectively with business and technical stakeholders.
· Experience leading testing, user acceptance activities, documentation, training, and adoption initiatives.
These Will Help You Succeed
· ServiceNow Certified System Administrator (CSA).
· ServiceNow Certified Implementation Specialist (CIS) or other ServiceNow certifications.
· Experience in ITIL-based environments and ITSM process design.
· Experience driving digital transformation and platform modernization initiatives.
· Knowledge of enterprise workflow automation and AI-enabled service management capabilities.
· Strong analytical and problem-solving skills with the ability to identify process improvement opportunities.
· Experience working within consulting organizations and delivering transformation programs for large enterprise clients.
Total Compensation:
The annual salary for this position is between $81,450 - $126,500 depending on experience and other qualifications of the successful candidate.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term/Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
