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ServiceNow Technical Architect (CTA)

00070375251

Senior ServiceNow Technical Architect (CTA)
Remote · Spain

About the role

We’re looking for a Senior ServiceNow Technical Architect to own the end-to-end technical architecture of the ServiceNow platform for our top-tier clients. This is a senior leadership role for someone who combines deep platform mastery with the ability to translate complex business objectives into scalable, secure, and elegant architectural solutions — and who can guide and inspire the teams that build them.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you’re most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you’ve been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What’s in it for you

  • Restaurant tickets for every working day
  • Permanent contract — we’re investing in a long-term relationship
  • Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
  • Referral bonus — bring great people in and get rewarded
  • Competitive salary and bonuses — let’s talk numbers on our first call

What you’ll bring

  • ServiceNow Certified Technical Architect (CTA) — mandatory
  • 8+ years of hands-on experience in ServiceNow solution design, development, and implementation, with at least 3–5 years acting as a Platform or Enterprise Architect
  • In-depth expertise across the core ServiceNow platform and multiple major application suites including HAM, SAM, ITSM, and ITOM
  • Expert proficiency in platform security (ACLs, encryption), scripting (JavaScript, GlideScript), data modelling, and integration frameworks
  • Hands-on experience with Flow Designer, NOW Experience, Service Portal, ATF, Integration Hub, NowAssist, and NowCreate
  • Proven track record architecting and leading large-scale, complex, and global ServiceNow deployments
  • Certified Application Developer (CAD) and multiple CIS certifications (ITSM, HRSD, ITOM) — desired
  • Familiarity with Enterprise Architecture frameworks such as TOGAF and ITIL processes — desired
  • Experience with Agile and DevOps methodologies for platform development and release management — desired
  • Fluent English — required. Dutch and Spanish language skills are a plus

What you’ll do

  • Own the end-to-end technical architecture of the ServiceNow platform across all implemented and planned modules
  • Lead the design of High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex ServiceNow implementations including multi-instance, global, and highly integrated environments
  • Translate strategic business objectives and technology requirements into concrete, actionable architectural blueprints
  • Apply deep cross-functional module knowledge to design solutions and ensure proper data model alignment including CSDM
  • Define, implement, and lead technical governance processes including Design Authority Board reviews for all major platform changes and custom development
  • Enforce ServiceNow best practices, design standards, and development guidelines to minimise technical debt and keep the platform evergreen
  • Conduct technical risk assessments and provide architectural assurance, ensuring compliance with security protocols, data governance, and regulatory requirements
  • Design and govern secure, high-performance integration patterns using REST/SOAP APIs and Integration Hub between ServiceNow and enterprise applications
  • Lead the definition and governance of the ServiceNow data model, CMDB, and CSDM, ensuring data integrity and quality
  • Act as the ultimate technical escalation point for complex architectural, performance, and security challenges
  • Coach, mentor, and provide technical guidance to Solution Architects, Developers, and Implementation teams
  • Present technical strategies, architectural decisions, and platform roadmaps to audiences ranging from technical teams to C-suite executives
  • Support pre-sales activities including scoping, estimates, and statements of work

Ready to set the technical standard for ServiceNow at enterprise scale? Apply now and let’s talk.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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