Skip to main content

ServiceNow Engagement Manager

00070384761


Job Summary

Engagement Manager/Project Manager will oversee end to end delivery of ServiceNow ITOM initiatives in a hybrid work model coordinating cross functional teams to achieve high quality outcomes on time and within budget while enhancing operational resilience and service reliability through structured project governance and continuous stakeholder engagement.


Responsibilities

  • Lead complex ServiceNow ITOM projects from initiation through closure by defining clear scope realistic timelines budget constraints and success criteria that align with enterprise technology strategies and business value expectations.
  • Oversee integrated project planning across hybrid work locations by organizing activities resources and dependencies in a structured roadmap that supports reliable day shift execution without travel requirements.
  • Manage day to day project activities by tracking milestones resolving delivery bottlenecks and coordinating ServiceNow ITOM specialists to ensure consistent progress toward stable and performant operations management solutions.
  • Drive effective stakeholder communication by providing transparent status updates risk visibility and expectation alignment so business partners understand project impacts on service reliability and operational efficiency.
  • Coordinate requirements gathering with process owners and technical teams to translate infrastructure and operations needs into actionable ServiceNow ITOM configurations that improve monitoring automation and incident prevention.
  • Guide configuration and rollout of ServiceNow ITOM capabilities such as discovery and event management by facilitating detailed implementation plans that reduce service disruptions and improve observability of critical systems.
  • Monitor project risks and issues by maintaining an updated risk register organizing timely mitigation actions and escalating critical items so potential delivery delays or quality concerns are addressed before impacting production environments.
  • Ensure adherence to organizational governance and compliance frameworks by applying standardized project management practices that support audit readiness data integrity and responsible use of operations management tooling.
  • Collaborate with cross functional teams including infrastructure operations security and application owners to coordinate dependencies that allow ServiceNow ITOM solutions to integrate seamlessly with existing tools and processes.
  • Promote continuous improvement in project delivery by analyzing lessons learned refining planning approaches and sharing best practices that elevate overall maturity of ServiceNow based operations management initiatives.
  • Provide detailed progress reports and dashboards to senior stakeholders by summarizing achievements upcoming milestones and resource needs so decisions are data driven and aligned with strategic objectives.
  • Align project execution with day shift scheduling in a hybrid work model by organizing ceremonies and checkpoints that maximize productivity while supporting flexibility and maintaining strong team collaboration.
  • Support user readiness and adoption by coordinating training sessions documentation and post deployment assistance that help operations teams effectively use ServiceNow ITOM capabilities for proactive service management.


Qualifications

  • Demonstrate eight to twelve years of professional project management experience with significant exposure to enterprise technology initiatives and structured delivery practices.
  • Possess strong hands on experience managing ServiceNow ITOM projects with proven ability to coordinate discovery event management and related modules for large scale environments.
  • Bring solid expertise in standard project management methodologies and tools enabling disciplined scheduling risk tracking and progress reporting for complex technical programs.
  • Show proficiency in collaborating with infrastructure and operations teams to translate technical requirements into clear project deliverables that improve monitoring and incident response outcomes.
  • Exhibit strong communication and stakeholder management skills that support clear expectation setting conflict resolution and sustained engagement across business and technology groups.
  • Display ability to work effectively in a hybrid work arrangement within day shift constraints using virtual collaboration tools to maintain productivity and team cohesion.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

a blue line drawing of a plant with leaves

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a table using a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person smiling at a table with a laptop

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

a person with long blonde hair wearing a white shirt with orange and purple flowers
What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
3
When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
4
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

Haven't yet found the right opportunity?

Get the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Be in the know