Job Summary
Design implement and manage voice infrastructure solutions using Operator Connect SBCs and SIP circuits.
Configure and maintain Teams Direct Calling and related services.
Administer and troubleshoot issues within the Microsoft Admin Center.
Develop and maintain documentation for voice infrastructure configurations and procedures.
Collaborate with crossfunctional teams to ensure seamless integration of voice services with other IT systems.
Provide technical support and training to endusers a
Responsibilities
Design implement and manage voice infrastructure solutions using Operator Connect SBCs and SIP circuits.
Configure and maintain Teams Direct Calling and related services.
Administer and troubleshoot issues within the Microsoft Admin Center.
Develop and maintain documentation for voice infrastructure configurations and procedures.
Collaborate with crossfunctional teams to ensure seamless integration of voice services with other IT systems.
Provide technical support and training to endusers and internal teams. Monitor system performance and implement improvements to optimize voice infrastructure.
Stay updated with the latest industry trends and best practices in voice infrastructure and related technologies.
Required Skills
Strong expertise in Operator Connect SBCs SIP circuits and Teams Direct Calling.
Proficiency in using Microsoft Admin Center for voice infrastructure management.
Hands on experience of Microsoft PowerShell and scripting.
Excellent problemsolving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
4 years of experience in voice infrastructure engineering or a similar role. Relevant certifications e.g. Microsoft Certified Teams Administrator Associate are advantageous.
Secondary Skill
implementing and managing Contact Center NICE CXONE platform
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.