SF Functional Lead Analyst, Glendale, Wisconsin, United States

About the role

As a Salesforce Functional Lead Analyst, you will make an impact by leading the delivery of Salesforce solutions and migration initiatives, ensuring robust process design, requirements management, and readiness activities for our clients. You will be a valued member of the team and work collaboratively with managers, primary teams, and other stakeholders.

In this role, you will:

Lead process design workshops and map future Sales/Service journeys across all three user groups.
Create user stories, acceptance criteria, and traceability matrices; distinguish out-of-the-box (OOB) scope from exceptions.
Own system integration testing (SIT) and user acceptance testing (UAT) scenarios, business validation, defect triage, smoke tests, and sign-offs.
Coordinate readiness activities including persona management, access provisioning, training inputs, cutover planning, legacy transition, and Hypercare support.
Manage backlog, data validation, and change readiness activities to ensure successful Salesforce implementations.

Work model:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

8+ years of Salesforce functional/business analyst delivery experience, including at least 3 years leading migration initiatives.
Strong functional expertise in Sales Cloud, Service Cloud, core Salesforce objects, and Email-to-Case functionality.
Experience in process modelling, backlog management, data validation, user acceptance testing (UAT), and change readiness activities.
Salesforce certifications such as Administrator, Business Analyst, Sales/Service Cloud, and App Builder.
Excellent communication and stakeholder management skills.

These will help you stand out

Manufacturing industry experience.
Demonstrated ability to lead cross-functional teams and drive successful Salesforce implementations.
Advanced proficiency in coordinating readiness and Hypercare activities.
Experience with legacy system transitions and cutover planning.
Additional Salesforce certifications or relevant technical skills.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until 8/20/2026.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $80,000p.a - $105,000 p.a. depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.