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Data Center Operations Lead

00070671351

About the role

As a Data Center Operations Lead, you will make an impact by leading mission-critical Data Center operations, ensuring the availability, performance, and reliability of infrastructure services across multiple sites. You will drive operational excellence, service delivery, governance, and continuous improvement while collaborating with global teams, vendors, and business stakeholders.

In this role, you will

  • Lead 24x7 Data Center operations, ensuring stable and reliable infrastructure services across the environment.
  • Manage service delivery performance, including SLAs, KPIs, incident management, and customer escalations.
  • Oversee infrastructure platforms, including servers, storage, backup, and virtualization technologies.
  • Drive capacity planning, disaster recovery readiness, security compliance, and operational governance.
  • Lead technical teams, vendor relationships, and continuous improvement initiatives focused on efficiency and service quality.

Work Model

Hybrid – São Paulo (Morumbi), Brazil

This position follows a hybrid work model, requiring periodic onsite presence at our São Paulo (Morumbi) office based on business needs.

What you need to have to be considered

  • Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field.
  • Experience leading Data Center Operations, Infrastructure Services, or IT Operations teams.
  • Strong knowledge of:
    • Windows and Linux Administration
    • VMware and Virtualization Technologies
    • Storage Platforms (NetApp, Dell EMC, HPE, or similar)
    • Backup and Recovery Solutions
    • ITIL Service Management
    • Incident, Problem, and Change Management
    • Capacity and Availability Management
    • Disaster Recovery and Business Continuity
  • Experience managing operational KPIs, SLAs, and critical incident escalations.
  • Experience working with infrastructure vendors and service providers.
  • Strong leadership, stakeholder management, and communication skills.

These will help you stand out

  • ITIL Certification.
  • Experience managing multi-site or global Data Center environments.
  • Experience with automation, monitoring, and infrastructure optimization initiatives.
  • Knowledge of regulatory compliance, security standards, and audit requirements.
  • Experience leading Disaster Recovery testing and business continuity programs.

Please upload your resume in English

Please upload your resume in English. Resumes will be reviewed by our global recruiting and hiring teams. Applications submitted in other languages may experience delays in the review process.

We're excited to meet people who share our mission.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

 

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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