Job Summary
The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will leverage their expertise in MS Office tools to ensure operational efficiency and accuracy. This hybrid role requires night shift availability and focuses on delivering impactful solutions to enhance customer satisfaction and business outcomes.
Responsibilities
Manage policy servicing operations with a focus on accuracy and compliance ensuring seamless execution of tasks.Utilize MS Office tools to create analyze and maintain reports presentations and documentation for policy servicing processes.Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.Provide support in resolving policy servicing issues ensuring timely and effective solutions.Conduct detailed reviews of policy documents to ensure compliance with regulatory and company standards.Implement process improvements to enhance the quality and efficiency of policy servicing operations.Communicate effectively with stakeholders to provide updates address concerns and ensure alignment on objectives.Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.Ensure adherence to company policies and procedures while handling sensitive customer information.Stay updated on industry trends and best practices in Property & Casualty Insurance to bring innovative ideas to the team.Provide training and guidance to team members on MS Office tools and policy servicing processes.Support the development and execution of strategies to enhance customer satisfaction and retention.Maintain a high level of professionalism and integrity while working in a hybrid model during night shifts. QualificationsDemonstrate proficiency in MS Office tools including Excel Word and PowerPoint to perform daily tasks efficiently.Possess strong analytical skills to review and interpret policy documents and data accurately.Exhibit excellent communication skills to collaborate effectively with team members and stakeholders.Showcase knowledge of Property & Casualty Insurance domain as a nice-to-have skill to enhance understanding of policy servicing operations.Display attention to detail to ensure compliance and accuracy in all policy servicing activities.Bring problem-solving abilities to address operational challenges and implement effective solutions.
Certifications Required
Microsoft Office Specialist Certification Property & Casualty Insurance Certification (preferred)
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
