Adobe - Support Engineer

Role: Adobe Application Support Engineer

Responsibilities:

Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.

Monitor application availability and resolve user issues.

Manage user access, licensing, and account administration.

Handle incident, service request, and problem management activities.

Participate in KT and transition activities from vendors and customer teams.

Create and maintain support documentation, SOPs, and knowledge articles.

Coordinate with Adobe support teams and vendors for issue resolution.

Perform root cause analysis for recurring issues.

Support production releases, configuration changes, and maintenance activities.

Meet SLA and customer support requirements.

Required Skills:

Experience with Adobe Creative Cloud administration and licensing.

Understanding of Adobe Stock asset management.

Knowledge of digital asset management platforms such as Iconik and Frame.io.

Experience with ticketing tools (ServiceNow, Jira, etc.).

Strong troubleshooting and customer communication skills.

Experience in Application Maintenance & Support (AMS) engagements.

Preferred Skills:

Digital Asset Management (DAM) experience.

Media/content workflow knowledge.

ITIL Foundation certification.

Experience working in a transition/KT environment.

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

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