Adobe - Support Engineer

00069526161

Date published Aug 08 2026
Location Chennai / India
Job category Technology & Engineering
Work model Hybrid

Role: Adobe Application Support Engineer

Responsibilities:

Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.

Monitor application availability and resolve user issues.

Manage user access, licensing, and account administration.

Handle incident, service request, and problem management activities.

Participate in KT and transition activities from vendors and customer teams.

Create and maintain support documentation, SOPs, and knowledge articles.

Coordinate with Adobe support teams and vendors for issue resolution.

Perform root cause analysis for recurring issues.

Support production releases, configuration changes, and maintenance activities.

Meet SLA and customer support requirements.

Required Skills:

Experience with Adobe Creative Cloud administration and licensing.

Understanding of Adobe Stock asset management.

Knowledge of digital asset management platforms such as Iconik and Frame.io.

Experience with ticketing tools (ServiceNow, Jira, etc.).

Strong troubleshooting and customer communication skills.

Experience in Application Maintenance & Support (AMS) engagements.

Preferred Skills:

Digital Asset Management (DAM) experience.

Media/content workflow knowledge.

ITIL Foundation certification.

Experience working in a transition/KT environment.

Skill/ Position title	Sub skills and details	Requirement	Level of hire	Location
Adobe Products : Adobe Creative Cloud Adobe Stock Adobe Teams Portal Getty Images Iconik	Total exp	4-7 Years	A/SA	PAN India
Adobe Creative Cloud	3+ Years
Adobe Stock	2+ years
Adobe Teams Portal	2+ years
Getty Images, Iconik	1+ year

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.

Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.

I have the privilege of working with an amazing, diverse team with loads of international experience. It’s inspiring when we all bring our different thinking, skills and experience together to deliver great things.

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