IWA Onsite Lead Administrator
Chicago IL / Hybrid
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
In this role, below are the major R&R for the technical scope of activities.
1. Provide end-to-end Administration support for IBM Workload Automation (IWA/TWS) environments, ensuring stable, reliable, and uninterrupted batch processing operations.
2. Act as the primary IWA lead during US business hours, taking ownership of incident management, service requests, escalations, and critical production support activities.
3. Perform hands-on administration and configuration of IWA/TWS components, including jobs, job streams, calendars, dependencies, event rules, workstations, and workload scheduling processes.
4. Monitor workload execution, troubleshoot job failures, perform root cause analysis, and implement preventive actions to improve platform stability and service quality.
5. Collaborate with McDonald's IWA leads, application owners, and business stakeholders to understand pain points, provide technical recommendations, and drive continuous service improvements.
6. Lead resolution of major incidents (P1/P2) and coordinate with application, infrastructure, database, middleware, and vendor teams to ensure timely recovery and communication.
7. Drive proactive governance and stakeholder engagement through operational reviews, service metrics, improvement roadmaps, enhancement backlogs, and regular status communications.
8. Identify and implement continuous improvement, automation, and optimization opportunities while partnering with architects and SMEs to enhance IWA platform performance, reliability, and stakeholder confidence.
The Salary for this position will be 114,000 and 130000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
