IWA Onsite Lead Administrator
Chicago IL / Hybrid
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
In this role, below are the major R&R for the technical scope of activities.
1. Provide end-to-end Administration support for IBM Workload Automation (IWA/TWS) environments, ensuring stable, reliable, and uninterrupted batch processing operations.
2. Act as the primary IWA lead during US business hours, taking ownership of incident management, service requests, escalations, and critical production support activities.
3. Perform hands-on administration and configuration of IWA/TWS components, including jobs, job streams, calendars, dependencies, event rules, workstations, and workload scheduling processes.
4. Monitor workload execution, troubleshoot job failures, perform root cause analysis, and implement preventive actions to improve platform stability and service quality.
5. Collaborate with McDonald's IWA leads, application owners, and business stakeholders to understand pain points, provide technical recommendations, and drive continuous service improvements.
6. Lead resolution of major incidents (P1/P2) and coordinate with application, infrastructure, database, middleware, and vendor teams to ensure timely recovery and communication.
7. Drive proactive governance and stakeholder engagement through operational reviews, service metrics, improvement roadmaps, enhancement backlogs, and regular status communications.
8. Identify and implement continuous improvement, automation, and optimization opportunities while partnering with architects and SMEs to enhance IWA platform performance, reliability, and stakeholder confidence.
The Salary for this position will be 114,000 and 130000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
