IWA Onsite Lead Administrator
Chicago IL / Hybrid
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
In this role, below are the major R&R for the technical scope of activities.
1. Provide end-to-end Administration support for IBM Workload Automation (IWA/TWS) environments, ensuring stable, reliable, and uninterrupted batch processing operations.
2. Act as the primary IWA lead during US business hours, taking ownership of incident management, service requests, escalations, and critical production support activities.
3. Perform hands-on administration and configuration of IWA/TWS components, including jobs, job streams, calendars, dependencies, event rules, workstations, and workload scheduling processes.
4. Monitor workload execution, troubleshoot job failures, perform root cause analysis, and implement preventive actions to improve platform stability and service quality.
5. Collaborate with McDonald's IWA leads, application owners, and business stakeholders to understand pain points, provide technical recommendations, and drive continuous service improvements.
6. Lead resolution of major incidents (P1/P2) and coordinate with application, infrastructure, database, middleware, and vendor teams to ensure timely recovery and communication.
7. Drive proactive governance and stakeholder engagement through operational reviews, service metrics, improvement roadmaps, enhancement backlogs, and regular status communications.
8. Identify and implement continuous improvement, automation, and optimization opportunities while partnering with architects and SMEs to enhance IWA platform performance, reliability, and stakeholder confidence.
The Salary for this position will be 114,000 and 130000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
