Desk side Executive Support [ White Glove ]
Location -:Jersey City , NJ
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Provide dedicated White Glove IT support to executives, VIP users, and senior leadership, ensuring a seamless and high-quality technology experience.
- Deliver hands-on support for end-user devices including desktops, laptops, tablets, mobile phones, printers, docking stations, monitors, and related peripherals.
- Troubleshoot and resolve hardware, software, operating system, Microsoft 365, Teams, Outlook, and connectivity issues through both onsite and remote support.
- Perform OS installations, updates, patching, upgrades, system imaging, device configuration, and deployment as part of onboarding, hardware refreshes, and replacement programs.
- Support executive meetings, conference rooms, and collaboration tools including Microsoft Teams, Zoom, and AV technologies.
- Manage user access, account administration, and device management using Active Directory, Azure AD (Entra ID), Intune, and SCCM.
- Coordinate with Infrastructure, Network, Security, and Application teams for escalations, root cause analysis, and implementation of permanent fixes.
- Ensure compliance with established SLAs, security standards, and operational procedures while maintaining a consistent and exceptional end-user support experience.
Hands-on White Glove Support Experience:
Extensive experience supporting VIP executives and senior business leaders with personalized, high-touch IT support, executive device management, VIP event support, and rapid issue resolution in fast-paced enterprise environments
The Salary for this position will be 63000 to 73000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
