Desk side Executive Support [ White Glove ]
Location -:Jersey City , NJ
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Provide dedicated White Glove IT support to executives, VIP users, and senior leadership, ensuring a seamless and high-quality technology experience.
- Deliver hands-on support for end-user devices including desktops, laptops, tablets, mobile phones, printers, docking stations, monitors, and related peripherals.
- Troubleshoot and resolve hardware, software, operating system, Microsoft 365, Teams, Outlook, and connectivity issues through both onsite and remote support.
- Perform OS installations, updates, patching, upgrades, system imaging, device configuration, and deployment as part of onboarding, hardware refreshes, and replacement programs.
- Support executive meetings, conference rooms, and collaboration tools including Microsoft Teams, Zoom, and AV technologies.
- Manage user access, account administration, and device management using Active Directory, Azure AD (Entra ID), Intune, and SCCM.
- Coordinate with Infrastructure, Network, Security, and Application teams for escalations, root cause analysis, and implementation of permanent fixes.
- Ensure compliance with established SLAs, security standards, and operational procedures while maintaining a consistent and exceptional end-user support experience.
Hands-on White Glove Support Experience:
Extensive experience supporting VIP executives and senior business leaders with personalized, high-touch IT support, executive device management, VIP event support, and rapid issue resolution in fast-paced enterprise environments
The Salary for this position will be 63000 to 73000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
