Maps Customer Support Specialist
Join a project that helps people navigate the world — literally.
Be passionate about what you do and make a real impact every single day. If you love driving, exploring, and improving how people move through the world, this role brings purpose and curiosity together.
Our Maps project is a place to grow, think big, experiment, and yes — even fail sometimes. What matters is staying driven, staying curious, and staying human. If that resonates with you, we want to meet you.
What You Will Do
- Support users of a major GPS Navigation Tool via email and inbound calls
- Identify issues, troubleshoot effectively, and guide users toward the right solution
- Document actions, categorize cases, and flag potential bugs for engineering teams
- Provide both general and technical support for paid products
- Escalate complex cases following established procedures
What We’re Looking For
- Customer service experience: Minimum 12 months, ideally in B2C or B2B contact centers
- Communication skills: Clear, confident, and customer‑focused
- Native‑level French (written and spoken)
- Fluent English
- Proactive mindset and strong team spirit
- Ability to learn new processes quickly and adapt to a fast‑changing environment
- Strong attention to detail and commitment to high‑quality work
- Empathy and emotional awareness when supporting customers
- Valid legal work permit for Portugal
What We Offer
- Opportunity to join a global organization focused on growth and development
- A multicultural, open‑minded, and supportive environment
- Training and development programs, including language courses
- Clear career progression and professional development
- Full equipment and paid training from day one
- Comprehensive benefits package:
- Private medical healthcare
- Life insurance
- Cafeteria/benefits platform
- Relocation allowance and support (for candidates moving from outside Portugal)
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping clients transform their business, operating, and technology models for the digital era. Ranked 185 on the Fortune 500 and consistently recognized among the world’s most admired companies, Cognizant empowers organizations to build more innovative and efficient futures.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
