German‑speaking IT Support Associate – with Joining Bonus
A bit about the role
As a German‑speaking IT Support Associate, you will make an impact by delivering high‑quality first‑level IT support to enterprise clients in a fast‑paced, service‑driven environment. You will be a valued member of a multilingual support team, helping users resolve technical issues while ensuring a positive customer experience.
Hybrid work model
After the initial training, employees typically benefit from up to 4 days of home office per week, with occasional days spent collaborating from our Budapest office. While currently this is the standard setup, specific cases may require more office presence. We support flexibility and promote a healthy work–life balance through our wellbeing programs.
In this role, you will
- Act as the first point of contact for end users and resolve IT issues at first level
- Handle user requests via phone, email, and support tools in line with SLAs
- Accurately document cases and actions in the ticketing system
- Escalate unresolved issues to Level 2 teams and follow up through resolution
- Maintain a high level of customer satisfaction through clear communication
What you need to have to be considered
- Fluent written and spoken German at C1/C2 level and upper‑intermediate English
- Experience in IT Support or customer support in a service environment
- Strong communication skills and a customer‑focused mindset
- High school diploma or equivalent qualification
- Willingness to work in shifts
These will help you stand out
- Interest in IT and technology, with a strong desire to learn
- Experience working in a multilingual or international environment
- Familiarity with ticketing or service management tools
Compensation & benefits
- Competitive salary and cafeteria benefits, with relocation support for candidates from abroad, including travel and short‑term accommodation where applicable
- Joining bonus
- Medical benefits, sport allowance, and discounted All You Can Move Sport Pass
- Reimbursable language courses and ongoing learning support
- Performance‑based awards, annual bonus, and salary review
- Team and company events that support collaboration and community
CogHU103
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
