German‑speaking IT Support Associate – with Joining Bonus
A bit about the role
As a German‑speaking IT Support Associate, you will make an impact by delivering high‑quality first‑level IT support to enterprise clients in a fast‑paced, service‑driven environment. You will be a valued member of a multilingual support team, helping users resolve technical issues while ensuring a positive customer experience.
Hybrid work model
After the initial training, employees typically benefit from up to 4 days of home office per week, with occasional days spent collaborating from our Budapest office. While currently this is the standard setup, specific cases may require more office presence. We support flexibility and promote a healthy work–life balance through our wellbeing programs.
In this role, you will
- Act as the first point of contact for end users and resolve IT issues at first level
- Handle user requests via phone, email, and support tools in line with SLAs
- Accurately document cases and actions in the ticketing system
- Escalate unresolved issues to Level 2 teams and follow up through resolution
- Maintain a high level of customer satisfaction through clear communication
What you need to have to be considered
- Fluent written and spoken German at C1/C2 level and upper‑intermediate English
- Experience in IT Support or customer support in a service environment
- Strong communication skills and a customer‑focused mindset
- High school diploma or equivalent qualification
- Willingness to work in shifts
These will help you stand out
- Interest in IT and technology, with a strong desire to learn
- Experience working in a multilingual or international environment
- Familiarity with ticketing or service management tools
Compensation & benefits
- Competitive salary and cafeteria benefits, with relocation support for candidates from abroad, including travel and short‑term accommodation where applicable
- Joining bonus
- Medical benefits, sport allowance, and discounted All You Can Move Sport Pass
- Reimbursable language courses and ongoing learning support
- Performance‑based awards, annual bonus, and salary review
- Team and company events that support collaboration and community
CogHU103
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
