Job Description: -
Solution & Technology Architect
Lead the solution architecture for the Guest Value Programme, enabling a unified Guest / Customer Golden Record capability across the airline.
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Design scalable architectures that integrate customer data, operational events, and digital touchpoints to drive personalised guest engagement and revenue growth.
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Enable real-time decisioning and personalisation through event-driven architectures and modern data platforms.
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Ensure alignment with the enterprise data, AI, and integration strategy, supporting other transformation programmes at play.
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Act as the architecture bridge between business, delivery teams, and technology platforms, ensuring solutions are secure, scalable, and aligned with enterprise standards.
Accountabilities
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Design the end-to-end architecture supporting the Guest Value platform, including customer data ingestion, identity resolution, profile stitching, and personalisation activation.
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Define and govern the Customer Golden Record architecture, ensuring accurate and trusted guest profiles across all systems.
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Architect real-time event-driven data pipelines integrating systems such as reservation systems, loyalty platforms, digital channels, and operational systems.
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Design integration patterns using streaming platforms, APIs, and microservices to support real-time triggers and journey orchestration.
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Ensure effective integration between Customer Data Platforms (CDP), experience platforms, analytics platforms, and enterprise data platforms.
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Collaborate with respective teams to ensure compliance with data governance, security, privacy, and regulatory requirements.
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Evaluate and guide implementation of vendor platforms and technologies, ensuring they align with enterprise architecture principles.
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Provide architectural guidance to delivery teams, product managers, and developers, supporting agile delivery and design reviews.
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Contribute to architecture documentation including solution intents, integration patterns, and architecture roadmaps.
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Support cross-functional collaboration with digital, marketing, loyalty, and operational teams to ensure solutions deliver measurable business value.
Education & Experience
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Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related discipline.
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8–12+ years of experience in solution architecture, enterprise architecture, or large-scale digital transformation programmes.
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Proven experience designing data-driven and event-driven architectures in complex enterprise environments.
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Experience working with customer data platforms, digital engagement platforms, or customer experience technologies.
Job Description
Etihad Airways is an equal opportunity employer committed to building a diverse and inclusive workforce.
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Strong knowledge of API architectures, microservices, and integration patterns.
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Experience with modern data platforms, streaming architectures, and cloud technologies (preferably Azure).
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Familiarity with technologies such as Kafka / Event Hub, Databricks, Customer Data Platforms, and digital experience platforms is highly desirable.
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Experience working within Agile / SAFe delivery environments.
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Strong stakeholder management skills with the ability to communicate complex technical concepts to business and leadership stakeholders.
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Experience in the airline, travel, loyalty, or digital commerce domains is advantageous.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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