Job Description: -
Solution & Technology Architect
Lead the solution architecture for the Guest Value Programme, enabling a unified Guest / Customer Golden Record capability across the airline.
•
Design scalable architectures that integrate customer data, operational events, and digital touchpoints to drive personalised guest engagement and revenue growth.
•
Enable real-time decisioning and personalisation through event-driven architectures and modern data platforms.
•
Ensure alignment with the enterprise data, AI, and integration strategy, supporting other transformation programmes at play.
•
Act as the architecture bridge between business, delivery teams, and technology platforms, ensuring solutions are secure, scalable, and aligned with enterprise standards.
Accountabilities
•
Design the end-to-end architecture supporting the Guest Value platform, including customer data ingestion, identity resolution, profile stitching, and personalisation activation.
•
Define and govern the Customer Golden Record architecture, ensuring accurate and trusted guest profiles across all systems.
•
Architect real-time event-driven data pipelines integrating systems such as reservation systems, loyalty platforms, digital channels, and operational systems.
•
Design integration patterns using streaming platforms, APIs, and microservices to support real-time triggers and journey orchestration.
•
Ensure effective integration between Customer Data Platforms (CDP), experience platforms, analytics platforms, and enterprise data platforms.
•
Collaborate with respective teams to ensure compliance with data governance, security, privacy, and regulatory requirements.
•
Evaluate and guide implementation of vendor platforms and technologies, ensuring they align with enterprise architecture principles.
•
Provide architectural guidance to delivery teams, product managers, and developers, supporting agile delivery and design reviews.
•
Contribute to architecture documentation including solution intents, integration patterns, and architecture roadmaps.
•
Support cross-functional collaboration with digital, marketing, loyalty, and operational teams to ensure solutions deliver measurable business value.
Education & Experience
•
Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related discipline.
•
8–12+ years of experience in solution architecture, enterprise architecture, or large-scale digital transformation programmes.
•
Proven experience designing data-driven and event-driven architectures in complex enterprise environments.
•
Experience working with customer data platforms, digital engagement platforms, or customer experience technologies.
Job Description
Etihad Airways is an equal opportunity employer committed to building a diverse and inclusive workforce.
•
Strong knowledge of API architectures, microservices, and integration patterns.
•
Experience with modern data platforms, streaming architectures, and cloud technologies (preferably Azure).
•
Familiarity with technologies such as Kafka / Event Hub, Databricks, Customer Data Platforms, and digital experience platforms is highly desirable.
•
Experience working within Agile / SAFe delivery environments.
•
Strong stakeholder management skills with the ability to communicate complex technical concepts to business and leadership stakeholders.
•
Experience in the airline, travel, loyalty, or digital commerce domains is advantageous.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
