Item / Image Processing: Implementation Card & Payments
Role Overview – Common -
- Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability
- Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
- Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Functional & Domain
- Strong financial industry and items processing domain knowledge across banking and payments
- Merchant and mobile distributed capture workflows — understanding of end-to-end deposit lifecycle
- ATM image deposit knowledge including capture, balancing, and exception handling
- Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
- Familiarity with teller and distributed capture environments within banking institutions
Lead – Senior Roles
- Excellent merchant and mobile distributed capture domain knowledge across banking environments
- Deep understanding of teller and distributed capture workflows and deposit lifecycle management
- Item processing knowledge across capture channels — merchant, mobile, teller, and ATM
- Deposit settlement, balancing, and exception handling across distributed capture platforms
- Familiarity with banking ERP, check clearing, and remittance processing environments
Soft Skills ( Mandatory for all roles)
- Excellent written and verbal communication; strong training and documentation skills
- Ability to review client requirements and relay to appropriate technical resources where needed
- Manage client expectations, scope, and escalations through go-live and stabilization phases
- Lead client calls, training sessions, and on-site go-live and hyper care support
Print & Mail:
Job Role:
- Experienced implementation role involving responsibility for leading larger-scale projects or programs and providing mentorship and subject-matter expertise
Banking experience is a plus.
Inclusive of:
- Print & Mail Processing Fundamentals
- Composition & Output Tooling
- File Intake & Data Validation
- Print Floor & Insertion Processing Printer and Inserter capabilities and constraints
Good to Have
- Basic knowledge of SQL and Oracle
Key responsibilities:
- Troubleshoot, identify potential escalations, and alert management; analyze data, identify patterns or risks, and apply innovative thinking to solve problems
- Demonstrate an understanding of the industry that goes beyond mere competence with FIS systems
- Communicate detailed insights and implementation direction to the organization
- Provide communication on issues or complex information to a wide audience; lead FIS client calls during US work hours, EST time zone
- Independently manage projects demonstrating a high level of autonomy and judgment, often bringing structure to high degrees of ambiguity
- Manages complex tasks, improves processes, mentor juniors, contributes to design decisions
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
