Item / Image Processing: Implementation Card & Payments
Role Overview – Common -
- Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability
- Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
- Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Functional & Domain
- Strong financial industry and items processing domain knowledge across banking and payments
- Merchant and mobile distributed capture workflows — understanding of end-to-end deposit lifecycle
- ATM image deposit knowledge including capture, balancing, and exception handling
- Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
- Familiarity with teller and distributed capture environments within banking institutions
Lead – Senior Roles
- Excellent merchant and mobile distributed capture domain knowledge across banking environments
- Deep understanding of teller and distributed capture workflows and deposit lifecycle management
- Item processing knowledge across capture channels — merchant, mobile, teller, and ATM
- Deposit settlement, balancing, and exception handling across distributed capture platforms
- Familiarity with banking ERP, check clearing, and remittance processing environments
Soft Skills ( Mandatory for all roles)
- Excellent written and verbal communication; strong training and documentation skills
- Ability to review client requirements and relay to appropriate technical resources where needed
- Manage client expectations, scope, and escalations through go-live and stabilization phases
- Lead client calls, training sessions, and on-site go-live and hyper care support
Print & Mail:
Job Role:
- Experienced implementation role involving responsibility for leading larger-scale projects or programs and providing mentorship and subject-matter expertise
Banking experience is a plus.
Inclusive of:
- Print & Mail Processing Fundamentals
- Composition & Output Tooling
- File Intake & Data Validation
- Print Floor & Insertion Processing Printer and Inserter capabilities and constraints
Good to Have
- Basic knowledge of SQL and Oracle
Key responsibilities:
- Troubleshoot, identify potential escalations, and alert management; analyze data, identify patterns or risks, and apply innovative thinking to solve problems
- Demonstrate an understanding of the industry that goes beyond mere competence with FIS systems
- Communicate detailed insights and implementation direction to the organization
- Provide communication on issues or complex information to a wide audience; lead FIS client calls during US work hours, EST time zone
- Independently manage projects demonstrating a high level of autonomy and judgment, often bringing structure to high degrees of ambiguity
- Manages complex tasks, improves processes, mentor juniors, contributes to design decisions
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
