Job Summary
The Service Manager role focuses on managing and optimizing AI-driven solutions leveraging tools like Microsoft GitHub Copilot Azure Open AI and SQL. This hybrid position requires expertise in Python and Shell scripting to ensure seamless operations and innovation in service delivery.
Responsibilities
- Oversee the implementation and management of AI-driven solutions to enhance operational efficiency and service delivery.
- Collaborate with cross-functional teams to integrate Microsoft GitHub Copilot and Azure Open AI into existing workflows.
- Provide technical expertise in SQL Python and Shell scripting to develop and maintain robust service management tools.
- Monitor system performance and troubleshoot issues to ensure uninterrupted service delivery.
- Develop and execute strategies to optimize AI agent functionalities for improved customer and business outcomes.
- Conduct regular assessments of service processes to identify areas for improvement and implement necessary changes.
- Ensure compliance with organizational policies and industry standards in all technical implementations.
- Maintain detailed documentation of processes workflows and system configurations for transparency and knowledge sharing.
- Train and mentor team members on the effective use of AI tools and scripting languages to foster skill development.
- Collaborate with stakeholders to align service management goals with broader organizational objectives.
- Provide insights and recommendations based on data analysis to drive informed decision-making.
- Develop and maintain dashboards and reporting tools to track service performance metrics.
- Stay updated on emerging technologies and trends in AI and scripting to continuously enhance service capabilities.
Qualifications
- Demonstrate proficiency in AI agents showcasing the ability to design and optimize their functionalities effectively.
- Exhibit strong expertise in Microsoft GitHub Copilot and Azure Open AI ensuring seamless integration into workflows.
- Possess advanced skills in SQL for database management and data analysis tasks.
- Showcase proficiency in Python for developing scripts and automating processes efficiently.
- Demonstrate experience in Shell scripting to streamline system operations and enhance productivity.
- Have a proven track record of managing hybrid work models and ensuring team collaboration across remote and on-site environments.
- Display excellent problem-solving skills and the ability to troubleshoot complex technical issues effectively.
- Exhibit strong communication skills to liaise with stakeholders and present technical insights clearly.
- Show commitment to staying updated on industry trends and emerging technologies to drive innovation.
- Demonstrate the ability to work independently while contributing to team objectives and organizational goals.
- Possess a minimum of 7 years of relevant experience with a maximum of 11 years showcasing a solid foundation in service management.
- Showcase adaptability to work in a day shift schedule ensuring alignment with organizational needs.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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