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AI Architect-.Net

00068557421


Job Summary

The Service Manager role focuses on managing and optimizing AI-driven solutions leveraging tools like Microsoft GitHub Copilot Azure Open AI and SQL. This hybrid position requires expertise in Python and Shell scripting to ensure seamless operations and innovation in service delivery.


Responsibilities

  • Oversee the implementation and management of AI-driven solutions to enhance operational efficiency and service delivery.
  • Collaborate with cross-functional teams to integrate Microsoft GitHub Copilot and Azure Open AI into existing workflows.
  • Provide technical expertise in SQL Python and Shell scripting to develop and maintain robust service management tools.
  • Monitor system performance and troubleshoot issues to ensure uninterrupted service delivery.
  • Develop and execute strategies to optimize AI agent functionalities for improved customer and business outcomes.
  • Conduct regular assessments of service processes to identify areas for improvement and implement necessary changes.
  • Ensure compliance with organizational policies and industry standards in all technical implementations.
  • Maintain detailed documentation of processes workflows and system configurations for transparency and knowledge sharing.
  • Train and mentor team members on the effective use of AI tools and scripting languages to foster skill development.
  • Collaborate with stakeholders to align service management goals with broader organizational objectives.
  • Provide insights and recommendations based on data analysis to drive informed decision-making.
  • Develop and maintain dashboards and reporting tools to track service performance metrics.
  • Stay updated on emerging technologies and trends in AI and scripting to continuously enhance service capabilities.


Qualifications

  • Demonstrate proficiency in AI agents showcasing the ability to design and optimize their functionalities effectively.
  • Exhibit strong expertise in Microsoft GitHub Copilot and Azure Open AI ensuring seamless integration into workflows.
  • Possess advanced skills in SQL for database management and data analysis tasks.
  • Showcase proficiency in Python for developing scripts and automating processes efficiently.
  • Demonstrate experience in Shell scripting to streamline system operations and enhance productivity.
  • Have a proven track record of managing hybrid work models and ensuring team collaboration across remote and on-site environments.
  • Display excellent problem-solving skills and the ability to troubleshoot complex technical issues effectively.
  • Exhibit strong communication skills to liaise with stakeholders and present technical insights clearly.
  • Show commitment to staying updated on industry trends and emerging technologies to drive innovation.
  • Demonstrate the ability to work independently while contributing to team objectives and organizational goals.
  • Possess a minimum of 7 years of relevant experience with a maximum of 11 years showcasing a solid foundation in service management.
  • Showcase adaptability to work in a day shift schedule ensuring alignment with organizational needs.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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