Job Summary
The Service Manager role focuses on managing and optimizing AI-driven solutions leveraging tools like Microsoft GitHub Copilot Azure Open AI and SQL. This hybrid position requires expertise in Python and Shell scripting to ensure seamless operations and innovation in service delivery.
Responsibilities
- Oversee the implementation and management of AI-driven solutions to enhance operational efficiency and service delivery.
- Collaborate with cross-functional teams to integrate Microsoft GitHub Copilot and Azure Open AI into existing workflows.
- Provide technical expertise in SQL Python and Shell scripting to develop and maintain robust service management tools.
- Monitor system performance and troubleshoot issues to ensure uninterrupted service delivery.
- Develop and execute strategies to optimize AI agent functionalities for improved customer and business outcomes.
- Conduct regular assessments of service processes to identify areas for improvement and implement necessary changes.
- Ensure compliance with organizational policies and industry standards in all technical implementations.
- Maintain detailed documentation of processes workflows and system configurations for transparency and knowledge sharing.
- Train and mentor team members on the effective use of AI tools and scripting languages to foster skill development.
- Collaborate with stakeholders to align service management goals with broader organizational objectives.
- Provide insights and recommendations based on data analysis to drive informed decision-making.
- Develop and maintain dashboards and reporting tools to track service performance metrics.
- Stay updated on emerging technologies and trends in AI and scripting to continuously enhance service capabilities.
Qualifications
- Demonstrate proficiency in AI agents showcasing the ability to design and optimize their functionalities effectively.
- Exhibit strong expertise in Microsoft GitHub Copilot and Azure Open AI ensuring seamless integration into workflows.
- Possess advanced skills in SQL for database management and data analysis tasks.
- Showcase proficiency in Python for developing scripts and automating processes efficiently.
- Demonstrate experience in Shell scripting to streamline system operations and enhance productivity.
- Have a proven track record of managing hybrid work models and ensuring team collaboration across remote and on-site environments.
- Display excellent problem-solving skills and the ability to troubleshoot complex technical issues effectively.
- Exhibit strong communication skills to liaise with stakeholders and present technical insights clearly.
- Show commitment to staying updated on industry trends and emerging technologies to drive innovation.
- Demonstrate the ability to work independently while contributing to team objectives and organizational goals.
- Possess a minimum of 7 years of relevant experience with a maximum of 11 years showcasing a solid foundation in service management.
- Showcase adaptability to work in a day shift schedule ensuring alignment with organizational needs.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
