Job Title: Endpoint Support Engineer
1. Key Responsibilities
- Imaging client-provided laptops with the client’s operating system
- Supporting initial and basic hardware troubleshooting of laptops
- Coordinating with vendors for hardware repairs
- Providing console access for switches, routers, and firewalls to the client
- Collaborating with the client for configuration and troubleshooting of network issues
- Maintaining the hub room, cabling, and rack according to client-agreed processes
- Managing assets, inventory, and PAV
- Demonstrating strong communication skills for effective client management
2. Job Requirements
Essential Skills:
- Basic knowledge of laptop and operating system issue troubleshooting
- Installation of software
- Network troubleshooting
- Wi-Fi and LAN connectivity troubleshooting on endpoints
- Coordination with support teams
- Basic understanding of network devices such as switches, routers, and firewalls
- Good communication skills in English and the local language
Nice to Have Skills:
- Knowledge of routing and switching
- Experience in asset management
Qualifications:
- Not Applicable
3. Additional Information
- Travel may be required
- 24/7 rotational shift
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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