About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Desktop Support Manager
Location: Boston, MA
Mandatory skills: Desktop Support, Windows Support, ServiceNow ITSM, Hardware Support
-Manage end to end delivery of Desktop Support Services to ensure stable and predictable technology environments for business stakeholders
-Coordinate day to day ServiceNow incident management activities for Desktop Support to achieve timely resolution of user issues and adherence to service targets
-Analyze incident trends and recurring problems to drive preventive actions that reduce business disruptions and improve overall system reliability
-Monitor service performance metrics to identify gaps and initiate improvement actions that enhance service quality and user satisfaction
-Guide field services partners to ensure consistent on site support quality, accurate ticket handling, and clear documentation of actions taken
-Oversee desktop support activities covering hardware, operating systems, collaboration tools, and enterprise applications for office based users
-Implement standardized processes for request fulfillment, access setup, and device onboarding to provide a smooth experience for new and existing colleagues
-Document operational procedures, work instructions, and knowledge articles so that support teams can resolve issues quickly and consistently
-Engage with business users to understand pain points, gather feedback, and translate operational insights into practical improvement initiatives
-Coordinate with asset management and configuration teams to maintain accurate inventories and support traceability of devices and related services
-Perform periodic health checks on critical workplace services and escalate risks in advance to avoid unplanned outages and productivity loss
-Drive compliance with internal policies and regulatory requirements by following defined controls and maintaining auditable operational records
Applications will be accepted until 7/24/2026
The annual salary for this position is between $90,000- $115,000 depending on experience and other qualifications of the successful candidate.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
