About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Desktop Support Manager
Location: Boston, MA
Mandatory skills: Desktop Support, Windows Support, ServiceNow ITSM, Hardware Support
-Manage end to end delivery of Desktop Support Services to ensure stable and predictable technology environments for business stakeholders
-Coordinate day to day ServiceNow incident management activities for Desktop Support to achieve timely resolution of user issues and adherence to service targets
-Analyze incident trends and recurring problems to drive preventive actions that reduce business disruptions and improve overall system reliability
-Monitor service performance metrics to identify gaps and initiate improvement actions that enhance service quality and user satisfaction
-Guide field services partners to ensure consistent on site support quality, accurate ticket handling, and clear documentation of actions taken
-Oversee desktop support activities covering hardware, operating systems, collaboration tools, and enterprise applications for office based users
-Implement standardized processes for request fulfillment, access setup, and device onboarding to provide a smooth experience for new and existing colleagues
-Document operational procedures, work instructions, and knowledge articles so that support teams can resolve issues quickly and consistently
-Engage with business users to understand pain points, gather feedback, and translate operational insights into practical improvement initiatives
-Coordinate with asset management and configuration teams to maintain accurate inventories and support traceability of devices and related services
-Perform periodic health checks on critical workplace services and escalate risks in advance to avoid unplanned outages and productivity loss
-Drive compliance with internal policies and regulatory requirements by following defined controls and maintaining auditable operational records
Applications will be accepted until 7/24/2026
The annual salary for this position is between $90,000- $115,000 depending on experience and other qualifications of the successful candidate.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
