OpenText Streamserve -Developer

• Experience : 5+ Years
• Location : Chennai / Bangalore / Pune

JOB DESCRIPTION

§ Providing business hours support to incidents, clarifications, service requests for OpenText Streamserve cloud-based setup including access provisioning per the Liberty access provisioning rules

§ Supporting in prompt acknowledgement of inflow incidents, and timely resolution as per the SLAs defined

§ As needed step up for providing client business the exemplary experience during needs-of-the-hour situations for elevated customer care

§ Supporting a user based of about 50 users involved in Accounts Payable area under Source-to-Pay and dealing with OpenText documents, Vendor invoices and Customer documents

§ Collaborating with OpenText company for any items needing enhancements to the cloud features

§ Working closely with the Cognizant Tower lead for applications in reporting on the progress of incidents

§ Work closely during any API deployments and involve in testing to ensure that deployments and APIs work as expected

§ Delivering on continuous improvements including left-shift of incidents to L1.5 by updating and sharing SOP documents, enabling self-help, leveraging AI based intelligent searching of resolution of past incidents

§ Need to be extremely self-driven and collaborative keeping Liberty end users and fellow Cognizant team-members foremost in priority giving a smooth experience

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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

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