Salesforce FSC Business Systems Analyst
About the Role
We are seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong expertise in banking and financial services. The ideal candidate will serve as a key liaison between business stakeholders and technical teams, translating business needs into effective Salesforce FSC functional solutions.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Johnston, RI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Key Responsibilities
- Collaborate with business stakeholders to gather, analyze, and document business and functional requirements.
- Lead requirements-gathering sessions and workshops with business and technology teams.
- Develop detailed user stories, acceptance criteria, process flows, and functional specifications.
- Translate banking business requirements into scalable Salesforce Financial Services Cloud (FSC) functional solutions.
- Leverage knowledge of the Salesforce FSC banking data model to support solution design and business processes.
- Work closely with Salesforce architects, developers, QA teams, product owners, and other stakeholders throughout the solution delivery lifecycle.
- Support banking processes such as customer onboarding, account servicing, relationship management, and related banking workflows.
- Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, and requirements reviews.
- Support functional testing, defect clarification, and User Acceptance Testing (UAT) activities.
- Ensure delivered Salesforce solutions align with business requirements and provide positive end-user experience.
Required Qualifications
- Strong experience as a Salesforce Business Systems Analyst (BSA) or Business Analyst.
- Solid domain knowledge within banking and financial services.
- Hands-on functional experience with Salesforce Financial Services Cloud (FSC).
- Good understanding of the FSC banking data model and how it supports financial services processes.
- Experience with banking workflows, including customer onboarding, account servicing, and relationship management.
- Strong experience gathering and documenting requirements, creating user stories, defining acceptance criteria, and developing process flows and functional specifications.
- Ability to translate business requirements into Salesforce/FSC functional solutions.
- Experience collaborating with Salesforce architects, developers, QA teams, and business stakeholders.
- Strong understanding of Agile/Scrum methodologies.
- Excellent communication, stakeholder management, analytical, and problem-solving skills.
Preferred Qualifications
- Salesforce certifications such as Salesforce Administrator, Salesforce Business Analyst, or Financial Services Cloud-related credentials are preferred.
- Experience supporting large-scale Salesforce implementations within banking or financial services organizations is a plus.
- Experience working with cross-functional and geographically distributed teams is preferred.
What Will Make You Successful
You will be successful in this role if you can combine strong banking domain knowledge with hands-on Salesforce FSC functional expertise, communicate effectively with both business and technical teams, and translate complex business requirements into clear, actionable Salesforce solutions.
Salary and Other Compensation:
The annual salary for this position is between $100,600– $145,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
