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Salesforce FSC Business Systems Analyst

00071113431

Salesforce FSC Business Systems Analyst

About the Role

We are seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong expertise in banking and financial services. The ideal candidate will serve as a key liaison between business stakeholders and technical teams, translating business needs into effective Salesforce FSC functional solutions.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Johnston, RI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Key Responsibilities

  • Collaborate with business stakeholders to gather, analyze, and document business and functional requirements.
  • Lead requirements-gathering sessions and workshops with business and technology teams.
  • Develop detailed user stories, acceptance criteria, process flows, and functional specifications.
  • Translate banking business requirements into scalable Salesforce Financial Services Cloud (FSC) functional solutions.
  • Leverage knowledge of the Salesforce FSC banking data model to support solution design and business processes.
  • Work closely with Salesforce architects, developers, QA teams, product owners, and other stakeholders throughout the solution delivery lifecycle.
  • Support banking processes such as customer onboarding, account servicing, relationship management, and related banking workflows.
  • Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, and requirements reviews.
  • Support functional testing, defect clarification, and User Acceptance Testing (UAT) activities.
  • Ensure delivered Salesforce solutions align with business requirements and provide positive end-user experience.

Required Qualifications

  • Strong experience as a Salesforce Business Systems Analyst (BSA) or Business Analyst.
  • Solid domain knowledge within banking and financial services.
  • Hands-on functional experience with Salesforce Financial Services Cloud (FSC).
  • Good understanding of the FSC banking data model and how it supports financial services processes.
  • Experience with banking workflows, including customer onboarding, account servicing, and relationship management.
  • Strong experience gathering and documenting requirements, creating user stories, defining acceptance criteria, and developing process flows and functional specifications.
  • Ability to translate business requirements into Salesforce/FSC functional solutions.
  • Experience collaborating with Salesforce architects, developers, QA teams, and business stakeholders.
  • Strong understanding of Agile/Scrum methodologies.
  • Excellent communication, stakeholder management, analytical, and problem-solving skills.

Preferred Qualifications

  • Salesforce certifications such as Salesforce Administrator, Salesforce Business Analyst, or Financial Services Cloud-related credentials are preferred.
  • Experience supporting large-scale Salesforce implementations within banking or financial services organizations is a plus.
  • Experience working with cross-functional and geographically distributed teams is preferred.

What Will Make You Successful

You will be successful in this role if you can combine strong banking domain knowledge with hands-on Salesforce FSC functional expertise, communicate effectively with both business and technical teams, and translate complex business requirements into clear, actionable Salesforce solutions.

Salary and Other Compensation:

The annual salary for this position is between $100,600– $145,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
Can Amita
The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer

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