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Salesforce FSC Business Systems Analyst

00071113431

Salesforce FSC Business Systems Analyst

About the Role

We are seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong expertise in banking and financial services. The ideal candidate will serve as a key liaison between business stakeholders and technical teams, translating business needs into effective Salesforce FSC functional solutions.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Johnston, RI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Key Responsibilities

  • Collaborate with business stakeholders to gather, analyze, and document business and functional requirements.
  • Lead requirements-gathering sessions and workshops with business and technology teams.
  • Develop detailed user stories, acceptance criteria, process flows, and functional specifications.
  • Translate banking business requirements into scalable Salesforce Financial Services Cloud (FSC) functional solutions.
  • Leverage knowledge of the Salesforce FSC banking data model to support solution design and business processes.
  • Work closely with Salesforce architects, developers, QA teams, product owners, and other stakeholders throughout the solution delivery lifecycle.
  • Support banking processes such as customer onboarding, account servicing, relationship management, and related banking workflows.
  • Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, and requirements reviews.
  • Support functional testing, defect clarification, and User Acceptance Testing (UAT) activities.
  • Ensure delivered Salesforce solutions align with business requirements and provide positive end-user experience.

Required Qualifications

  • Strong experience as a Salesforce Business Systems Analyst (BSA) or Business Analyst.
  • Solid domain knowledge within banking and financial services.
  • Hands-on functional experience with Salesforce Financial Services Cloud (FSC).
  • Good understanding of the FSC banking data model and how it supports financial services processes.
  • Experience with banking workflows, including customer onboarding, account servicing, and relationship management.
  • Strong experience gathering and documenting requirements, creating user stories, defining acceptance criteria, and developing process flows and functional specifications.
  • Ability to translate business requirements into Salesforce/FSC functional solutions.
  • Experience collaborating with Salesforce architects, developers, QA teams, and business stakeholders.
  • Strong understanding of Agile/Scrum methodologies.
  • Excellent communication, stakeholder management, analytical, and problem-solving skills.

Preferred Qualifications

  • Salesforce certifications such as Salesforce Administrator, Salesforce Business Analyst, or Financial Services Cloud-related credentials are preferred.
  • Experience supporting large-scale Salesforce implementations within banking or financial services organizations is a plus.
  • Experience working with cross-functional and geographically distributed teams is preferred.

What Will Make You Successful

You will be successful in this role if you can combine strong banking domain knowledge with hands-on Salesforce FSC functional expertise, communicate effectively with both business and technical teams, and translate complex business requirements into clear, actionable Salesforce solutions.

Salary and Other Compensation:

The annual salary for this position is between $100,600– $145,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.
Decree Olam Team Leader - Intuitive Operations & Automation
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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I have the privilege of working with an amazing, diverse team with loads of international experience. It’s inspiring when we all bring our different thinking, skills and experience together to deliver great things.
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