Salesforce FSC Business Systems Analyst, Johnston, Rhode Island, United States

Salesforce FSC Business Systems Analyst

About the Role

We are seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong expertise in banking and financial services. The ideal candidate will serve as a key liaison between business stakeholders and technical teams, translating business needs into effective Salesforce FSC functional solutions.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Johnston, RI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Key Responsibilities

Collaborate with business stakeholders to gather, analyze, and document business and functional requirements.
Lead requirements-gathering sessions and workshops with business and technology teams.
Develop detailed user stories, acceptance criteria, process flows, and functional specifications.
Translate banking business requirements into scalable Salesforce Financial Services Cloud (FSC) functional solutions.
Leverage knowledge of the Salesforce FSC banking data model to support solution design and business processes.
Work closely with Salesforce architects, developers, QA teams, product owners, and other stakeholders throughout the solution delivery lifecycle.
Support banking processes such as customer onboarding, account servicing, relationship management, and related banking workflows.
Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, and requirements reviews.
Support functional testing, defect clarification, and User Acceptance Testing (UAT) activities.
Ensure delivered Salesforce solutions align with business requirements and provide positive end-user experience.

Required Qualifications

Strong experience as a Salesforce Business Systems Analyst (BSA) or Business Analyst.
Solid domain knowledge within banking and financial services.
Hands-on functional experience with Salesforce Financial Services Cloud (FSC).
Good understanding of the FSC banking data model and how it supports financial services processes.
Experience with banking workflows, including customer onboarding, account servicing, and relationship management.
Strong experience gathering and documenting requirements, creating user stories, defining acceptance criteria, and developing process flows and functional specifications.
Ability to translate business requirements into Salesforce/FSC functional solutions.
Experience collaborating with Salesforce architects, developers, QA teams, and business stakeholders.
Strong understanding of Agile/Scrum methodologies.
Excellent communication, stakeholder management, analytical, and problem-solving skills.

Preferred Qualifications

Salesforce certifications such as Salesforce Administrator, Salesforce Business Analyst, or Financial Services Cloud-related credentials are preferred.
Experience supporting large-scale Salesforce implementations within banking or financial services organizations is a plus.
Experience working with cross-functional and geographically distributed teams is preferred.

What Will Make You Successful

You will be successful in this role if you can combine strong banking domain knowledge with hands-on Salesforce FSC functional expertise, communicate effectively with both business and technical teams, and translate complex business requirements into clear, actionable Salesforce solutions.

Salary and Other Compensation:

The annual salary for this position is between $100,600– $145,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
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Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

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