Work model: Remote
About the role
We are looking for an experienced Team Lead to oversee a group of teams working on social media monitoring, content quality and localization support across multiple markets. You'll be responsible for team performance, service delivery and continuous improvement.
What you will do
- Lead day-to-day operations across all three functions, ensuring SLA, KPI, productivity and quality targets are met,
- Manage distributed teams across Poland and Romania in a remote/WFH setup,
- Own workforce planning, staffing, scheduling, capacity management and business continuity,
- Handle operational, policy and quality escalations, coordinating with internal leadership and the client as required,
- Drive governance calls, performance reviews and business updates,
- Oversee social media monitoring activities, including risk identification and timely issue resolution,
- Ensure linguistic quality and subtitle localization excellence for French content, while leading QA governance for German, Italian and French workflows,
- Prepare regular performance reports and drive ongoing improvement initiatives across the teams.
Your profile
- Bachelor's degree or equivalent experience,
- Previous experience in content operations, localization, quality or a related field,
- Proven experience leading teams, ideally in a multilingual or international setting,
- Strong communication and stakeholder management skills,
- Comfortable working with reporting tools (e.g. Excel, Power BI),
- Language skills: English (C1), French (C1); good to have: Russian (C1).
What we offer
- Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities including language courses.
Important Notice: We appreciate your interest in joining our company. Due to the high volume of applications, only candidates selected for an interview will be contacted.
For more information about us, visit Cognizant Poland.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。