Job Title: Field services Engineer
Location : Anchorage , Alaska ( 100% onsite )
Job Summary –
Field Services Engineer provides onsite and remote technical support for hardware, software, and network issues. They install, troubleshoot, and maintain IT infrastructure while ensuring minimal downtime. The role involves direct customer interaction, incident resolution, and adherence to SLAs and safety standards.
Key Responsibilities –
• Provide onsite and remote support for hardware, software, network, and peripheral issues
• Install, configure, and maintain desktops, laptops, servers, printers, and network devices
• Diagnose and resolve incidents within defined SLAs, escalating when required
• Perform break/fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities
• Coordinate with remote support teams and vendors for complex issue resolution
• Ensure compliance with security, safety, and customer policies while working onsite
• Document incidents, resolutions, and asset updates accurately in ticketing systems
Essential Skill required
• Strong troubleshooting skills for hardware, software, and network issues
• Hands on experience with desktops, laptops, servers, printers, and peripheral devices
• Working knowledge of Windows OS, basic networking (LAN/WAN), and ITSM tools Ability to perform IMAC, break/fix, and onsite support activities independently Good communication and customer handling skills
• Ability to work under pressure and meet SLA commitments
• Awareness of security, safety, and compliance standards
Education Qualifications required :-
• Diploma or Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
