About the role
As a Site Support Technician, you will make an impact by being the go-to person for onsite end users, keeping their systems running smoothly and ensuring they have the support they need to do their best work. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will:
• Provide Windows and Mac desktop support including break/fix troubleshooting, OS issue resolution, and day-to-day end-user assistance across hardware and software.
• Perform IMAC (Install, Move, Add, Change) activities including PC staging, hardware deployment, software installation, and equipment decommissioning.
• Manage and track IT assets using SCCM and Intune, including software deployment, patch management, endpoint configuration, and compliance reporting.
• Diagnose and resolve end-user system failures across networking, printing, and file share issues, and troubleshoot network devices to ensure reliable connectivity.
• Process and manage tickets through ServiceNow, ensuring timely resolution, accurate documentation, and adherence to SLA requirements.
• Support VoIP phones, printers, scanners, and mobile devices (iOS and Android), and implement virus detection and eradication procedures.
• Deliver outstanding customer service in both English and Spanish and perform compliance tasks and asset tracking.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Foster City, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• Bilingual proficiency in English and Spanish is required for this role.
• 3+ years of experience in Windows 10/11 and macOS, with hands-on experience troubleshooting OS issues across both platforms.
• Strong proficiency with ServiceNow or a related ITSM ticketing tool, plus working knowledge of SCCM for software deployment and endpoint administration.
• Proficiency in Microsoft 365 Office, Teams, SharePoint, Active Directory, and Symantec or similar antivirus/endpoint protection software.
• Hands-on experience with PC hardware, handheld scanners, label/laser/multifunction printers, and basic AV support.
• Experience supporting mobile devices like iOS and Android, VoIP systems, and computer asset tracking.
• Strong customer service skills, ability to multitask, and a team-oriented mindset.
• Ability to lift up to 50lbs when moving electronic equipment.
These will help you stand out:
• Technical degree or equivalent certification in IT support or a related field.
• Background in customer infrastructure support or managed services environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until May 12, 2026
The annual salary for this position is between $45,000 - $56,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.