About the role
As a Site Support Technician, you will make an impact by being the go-to person for onsite end users, keeping their systems running smoothly and ensuring they have the support they need to do their best work. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will:
• Provide Windows and Mac desktop support including break/fix troubleshooting, OS issue resolution, and day-to-day end-user assistance across hardware and software.
• Perform IMAC (Install, Move, Add, Change) activities including PC staging, hardware deployment, software installation, and equipment decommissioning.
• Manage and track IT assets using SCCM and Intune, including software deployment, patch management, endpoint configuration, and compliance reporting.
• Diagnose and resolve end-user system failures across networking, printing, and file share issues, and troubleshoot network devices to ensure reliable connectivity.
• Process and manage tickets through ServiceNow, ensuring timely resolution, accurate documentation, and adherence to SLA requirements.
• Support VoIP phones, printers, scanners, and mobile devices (iOS and Android), and implement virus detection and eradication procedures.
• Deliver outstanding customer service in both English and Spanish and perform compliance tasks and asset tracking.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Foster City, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• Bilingual proficiency in English and Spanish is required for this role.
• 3+ years of experience in Windows 10/11 and macOS, with hands-on experience troubleshooting OS issues across both platforms.
• Strong proficiency with ServiceNow or a related ITSM ticketing tool, plus working knowledge of SCCM for software deployment and endpoint administration.
• Proficiency in Microsoft 365 Office, Teams, SharePoint, Active Directory, and Symantec or similar antivirus/endpoint protection software.
• Hands-on experience with PC hardware, handheld scanners, label/laser/multifunction printers, and basic AV support.
• Experience supporting mobile devices like iOS and Android, VoIP systems, and computer asset tracking.
• Strong customer service skills, ability to multitask, and a team-oriented mindset.
• Ability to lift up to 50lbs when moving electronic equipment.
These will help you stand out:
• Technical degree or equivalent certification in IT support or a related field.
• Background in customer infrastructure support or managed services environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until May 12, 2026
The annual salary for this position is between $45,000 - $56,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.