Leading at Cognizant
This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.
About the role
As a Delivery Director (Head of GCC), you will make an impact by leading large-scale BOTT, managed services, and transformation programs, enabling successful and expedited BOT/GCC setup and driving delivery excellence across complex enterprise engagements. You will be a valued member of the delivery leadership team and work collaboratively with business leaders, delivery teams, technology teams, functional stakeholders, and clients.
In this role, you will:
- Lead large BOTT, managed services, and transformation programs, ensuring parallel execution across HR, infrastructure, security, real estate, risk and compliance, audits, hiring, transition, and transformation workstreams.
- Own delivery governance, PMO discipline, operating models, and transition frameworks to drive predictable outcomes across global, multi-shore delivery environments.
- Oversee application development, maintenance, IT operations, business operations, and business process transformation, including follow-the-sun delivery models.
- Drive automation, AI-enabled productivity transformation, and continuous improvement initiatives to enhance delivery quality, efficiency, and business value.
- Lead and mentor Delivery Managers, Program Managers, Engineering leaders, and Operations leaders while building accountable, high-performing teams with a strong ownership culture.
- Consistently demonstrate the Cognizant Way to Lead, which means operating with Personal Leadership (building trust, collaboration, and inclusion), Organizational Leadership (driving vision and purpose, demonstrating a strategic and enterprise mindset, and creating and communicating a bold direction that inspires purpose), and Business Leadership (exemplifying client focus, managing ambiguity with accountability and results, and operating with financial acumen)
What you need to have to be considered
- 25+ years of overall IT, digital delivery, or enterprise technology delivery experience.
- 8–10+ years of experience leading large, multi-million-dollar enterprise engagements with P&L ownership and strong financial acumen.
- Strong experience in BOTT, managed services, GCC/BOT setup, large transformation programs, delivery governance, PMO, and operating models.
- Proven experience in banking or other regulated industries, with the ability to manage risk, compliance, audit, security, and client governance requirements.
- Experience managing global, multi-shore delivery models across application development, maintenance, IT operations, and business operations.
- Executive stakeholder management experience, including structured, data-driven communication, crisis and escalation management, and influence without authority.
- Bachelor’s degree required; MBA or equivalent qualification preferred.
- Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business
- The embodiment of Cognizant’s Values of: Work as One, Dare to Innovate, Raise the Bar, Do The right Thing, & Own It
These will help you succeed
- Experience driving automation, AI, and productivity transformation across delivery and operations environments.
- Strong transition and knowledge management experience across complex enterprise transformation programs.
- Ability to drive talent development, succession planning, attrition management, and a culture of accountability, transparency, and continuous improvement.
Work model
- We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring presence in a Cognizant office in Bangalore. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
- The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
