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DevSecOps Engineer

47907

Role Overview

We are seeking an experienced, hands-on Jira Service Management (JSM) engineer to implement and modernize an IT Service Management platform on JSM, including migration from the existing on-premises JSM Data Center environment.

This is not a like-for-like migration or a generic DevOps infrastructure role. The focus is on JSM engineering, ITSM workflow automation, and integrations with Jira, Confluence, GitLab and other enterprise platforms to connect service operations with software delivery.

Key Responsibilities

  • Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on JSM.

  • Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.

  • Implement and improve incident, service request, problem, change and knowledge-management workflows.

  • Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.

  • Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors.

  • Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work.

  • Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover.

  • Support user acceptance testing, technical documentation, operational handover and post-go-live stabilization.

Required Experience and Skills

  • Proven hands-on delivery of at least one Jira Service Management implementation; experience using Jira only for issue tracking is insufficient.

  • Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions and service portals.

  • Practical understanding of ITSM processes, particularly incident, service request, problem and change management.

  • Experience building automation and system integrations using REST APIs, webhooks and scripting.

  • Experience integrating JSM or comparable enterprise workflow platforms with other systems.

  • Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration.

  • Experience with Atlassian Jira and Confluence; able to work across IT operations and software engineering teams.

  • Able to own a technical workstream independently, troubleshoot issues and communicate with stakeholders.

Preferred Experience

  • Jira/JSM Server or Data Center-to-cloud migration, including configuration and data migration.

  • JSM Assets/CMDB, service catalogue design and knowledge-management integration.

  • Automation linking GitLab pipelines or deployments to ITSM change and incident processes.

  • ITIL certification or experience in a highly governed enterprise/public-sector environment.

  • AIOps or AI-enabled ITSM, such as incident summarization, ticket classification, knowledge recommendations or intelligent routing.

#LI-CTSAPAC

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.
Decree Olam Team Leader - Intuitive Operations & Automation
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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I have the privilege of working with an amazing, diverse team with loads of international experience. It’s inspiring when we all bring our different thinking, skills and experience together to deliver great things.
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