About the Role
The Epicor Prophet 21 (P21) Onsite Support Lead will provide functional and operational leadership for the day‑to‑day support of Epicor P21 within a distribution center environment. This role serves as the primary onsite point of contact, ensuring system stability, issue resolution, and seamless warehouse operations.
Responsibilities
In this role, you will:
Serve as the primary onsite support lead for Epicor Prophet 21 (P21), owning functional support and operational coordination across warehouse and inventory modules.
Support core distribution center processes, including receiving, put‑away, picking, shipping, replenishment, cycle counts, and inventory control.
Lead incident, problem, and service request management, including initial triage, functional analysis, and business impact assessment.
Coordinate closely with offshore L2/L3 support teams, third‑party vendors, and Epicor support for complex issues and escalations.
Monitor application health, batch jobs, interfaces, and daily warehouse transactions to proactively identify and address issues.
Work Model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work‑life balance through our wellbeing programs. Based on business requirements, this role is onsite, requiring 4–5 days per week at a client or Cognizant office in Irving, TX.
Working arrangements are accurate as of the posting date and may change based on project, business, or client needs. Role expectations will always be clearly communicated.
What You Need to Have
Strong functional experience supporting Epicor Prophet 21.
Solid understanding of Warehouse Management and Inventory Management processes within a distribution environment.
Proven experience handling production issues in business‑critical distribution center operations.
Excellent stakeholder communication and onsite coordination skills.
Nice to Have
Experience with EDI transactions (e.g., 850, 856) and related issue resolution.
Knowledge of ECM / DocStar for document and content management.
Exposure to Epicor Data Analytics or reporting tools.
Experience working in hybrid onsite/offshore AMS support models.
Why Cognizant
We’re excited to meet individuals who share our mission and are eager to make an impact. Even if you meet only the minimum qualifications, we encourage you to apply and highlight your transferable skills and unique experiences.
Salary and Other Compensation
Application Deadline: 05/24/2026
Salary Range: $120,000 – $130,000 annually, dependent on experience and qualifications
Incentive Compensation: Eligible for Cognizant’s discretionary annual incentive program, based on performance and plan terms
Benefits
Cognizant offers a comprehensive benefits package, subject to eligibility requirements, including:
Medical, Dental, Vision, and Life Insurance
Paid Holidays and Paid Time Off
401(k) Plan and Contributions
Long‑Term and Short‑Term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: Salary, compensation, and benefits information is accurate as of the posting date and may be modified by Cognizant at any time, subject to applicable law.
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Please note this role is not able to offer visa transfer or sponsorship now or in the future.
#LI-RC1
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。