About the Role
The Epicor Prophet 21 (P21) Onsite Support Lead will provide functional and operational leadership for the day‑to‑day support of Epicor P21 within a distribution center environment. This role serves as the primary onsite point of contact, ensuring system stability, issue resolution, and seamless warehouse operations.
Responsibilities
In this role, you will:
Serve as the primary onsite support lead for Epicor Prophet 21 (P21), owning functional support and operational coordination across warehouse and inventory modules.
Support core distribution center processes, including receiving, put‑away, picking, shipping, replenishment, cycle counts, and inventory control.
Lead incident, problem, and service request management, including initial triage, functional analysis, and business impact assessment.
Coordinate closely with offshore L2/L3 support teams, third‑party vendors, and Epicor support for complex issues and escalations.
Monitor application health, batch jobs, interfaces, and daily warehouse transactions to proactively identify and address issues.
Work Model
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work‑life balance through our wellbeing programs. Based on business requirements, this role is onsite, requiring 4–5 days per week at a client or Cognizant office in Irving, TX.
Working arrangements are accurate as of the posting date and may change based on project, business, or client needs. Role expectations will always be clearly communicated.
What You Need to Have
Strong functional experience supporting Epicor Prophet 21.
Solid understanding of Warehouse Management and Inventory Management processes within a distribution environment.
Proven experience handling production issues in business‑critical distribution center operations.
Excellent stakeholder communication and onsite coordination skills.
Nice to Have
Experience with EDI transactions (e.g., 850, 856) and related issue resolution.
Knowledge of ECM / DocStar for document and content management.
Exposure to Epicor Data Analytics or reporting tools.
Experience working in hybrid onsite/offshore AMS support models.
Why Cognizant
We’re excited to meet individuals who share our mission and are eager to make an impact. Even if you meet only the minimum qualifications, we encourage you to apply and highlight your transferable skills and unique experiences.
Salary and Other Compensation
Application Deadline: 05/24/2026
Salary Range: $120,000 – $130,000 annually, dependent on experience and qualifications
Incentive Compensation: Eligible for Cognizant’s discretionary annual incentive program, based on performance and plan terms
Benefits
Cognizant offers a comprehensive benefits package, subject to eligibility requirements, including:
Medical, Dental, Vision, and Life Insurance
Paid Holidays and Paid Time Off
401(k) Plan and Contributions
Long‑Term and Short‑Term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: Salary, compensation, and benefits information is accurate as of the posting date and may be modified by Cognizant at any time, subject to applicable law.
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Please note this role is not able to offer visa transfer or sponsorship now or in the future.
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La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.